Han-Dee Hugo's #74-Assistant Store Manager

Job Details

Job Location:

74 EX - Clayton, NC 27520
Position Type:
Full Time
Salary Range: $15.00 Hourly

Job Shift: Any
Job Category:
Retail

• Perform all duties and performance requirements of a Customer Service Representative as outlined in the CSR Job Description section of the Operations Policy and Procedures Manual.
• Use managerial and leadership skills to assist the Manager with recruiting and training new CSR candidates.
• Operate Point of Sale equipment, credit/debit card, lottery, lotto, ATM, fuel dispensers and other related equipment; handle paperwork transactions as necessary.
• Act as an ambassador for SBOC/Han‑Dee Hugo’s, championing the company’s values and mission statement.
• Address customer complaints professionally and promptly; maintain a positive customer experience tone in the store, both with and without the Store Manager present.
• Provide proper leadership for CSRs and be responsible for setting a "Positive Customer Experience" tone.
• Assist the Manager with completing store paperwork, scheduling, cash and inventory controls.
• Assist with merchandising, stocking the store, and personally handle any tasks assigned to CSRs, including working all shifts.
• Report maintenance issues to the Manager.
• Help maintain proper cash levels in the register, ATM and safe; assist with bank deposits when required.
• Train CSRs to provide great customer service.
• Ensure all CSR employees are in prescribed uniform with a visible name tag and are in compliance.
• Perform all safety procedures and maintain a safe work environment; recognize and respond to safety issues.
• Promote a culture of safety, including the use of fire extinguishers, emergency shut‑offs and activating emergency controls and alarms.
• Work with vendors and enforce vendor control policies.
• Ensure store cleanliness and readiness for inspection inside and outside the store, including restrooms.
• Ensure all employees participate in upselling/suggestive selling to optimize in‑store sales.
• Participate in all training meetings called by the Company.
• Enforce the policy that employees do not discuss pricing or pricing strategies with competitors or anyone outside the Company.
• Complete all Fuel Surveys by visiting competitor locations (no telephone fuel surveys); avoid conversations about fuel prices with competitors or their employees.
• Ensure no warrants are signed or criminal proceedings initiated by employees without approval from the Vice President, Director of Operations or Officers of the Corporation.
• Do not accept any subpoena or legal documents; refer such attempts to corporate offices.
• Be proficient and knowledgeable about ordering convenience store merchandise and fuel products.
• Prior to ending the shift, verify surveillance cameras are working and recording; if the red record light is not on, inform the Manager for re‑activation.
• Ensure the safety and security of all employees while on duty.
• Avoid working together with the Store Manager to maintain proper management during morning and evening shifts.

• Work flexible hours with "On Call" status.
• Operate equipment such as Safe, ATM, POS, etc.
• Perform emergency procedures mentally and physically.
• Work long hours on all shifts, including days, nights, holidays and weekends.
• Work alone for prolonged periods without breaks.
• Stand and walk for the majority of each shift; use hands, reach, talk, hear.
• Climb, balance, stoop, kneel, crouch, move independently without interfering with others.
• Regularly lift up to 10 lbs, occasionally up to 25 lbs, occasionally up to 50 lbs.
• Have close, distance, color, peripheral, depth perception vision; adjust focus as needed.
• Use eye‑hand coordination and manual dexterity; distinguish letters and symbols.

• Work in a convenience store/gas station, car wash and restaurant environment, often outdoors and exposed to wet/humid conditions, fumes, airborne particles, heat, cold.
• Potential exposure to toxic or caustic chemicals and heat; moderate noise level.
• Assistant Manager may work part‑time outside the company provided the position is not with a competitor or in the convenience store industry; the company’s scheduling and on‑call requirements…