Transition Assistance Program; TAP Clerk

Transition Assistance Program (TAP) Clerk

Location:

Hill Air Force Base, Utah
Job Type: Full-Time
FLSA Status:
Non-Exempt
Pay Base Wage: $18.17/hour
Health & Welfare Benefit: $5.55/hour

This position is contingent upon contract award to T1 Services, LLC (Tribal One) and successful completion of all pre-employment and Government access requirements.

About Tribal One T1 Services, LLC (Tribal One) is a tribally owned small business and SBA-certified 8(a) and HUBZone firm providing administrative, operational, technical, and professional support services to Federal agencies nationwide. We are committed to delivering dependable, mission-focused solutions while fostering a culture of integrity, accountability, and customer service excellence.

T1 Services, LLC is seeking a motivated and detail-oriented Transition Assistance Program (TAP) Clerk to support the Military and Family Readiness Center (M&FRC) at Hill Air Force Base, Utah. The TAP Clerk provides administrative and customer service support to ensure Service Members transitioning from military service receive timely access to TAP resources, training, workshops, and program services.

This position is ideal for an individual who enjoys helping others, excels in an administrative environment, and possesses strong organizational and communication skills.

• Provide administrative support for the Transition Assistance Program (TAP).
• Schedule and coordinate TAP workshops, appointments, briefings, and related program activities.
• Maintain participant records and update information within Government-approved tracking systems.
• Contact transitioning and retiring Service Members regarding enrollment requirements, workshop schedules, and appointments.
• Monitor and respond to customer inquiries via telephone, email, and in-person interactions.
• Provide professional front desk reception services and assist customers with program-related questions.
• Support workshop logistics, including classroom preparation, attendance tracking, and distribution of training materials.
• Coordinate virtual training events using Microsoft Teams and other approved platforms.
• Track, issue, and maintain accountability of Government-furnished equipment used in classroom environments.
• Prepare reports, spreadsheets, correspondence, and other administrative documentation as required.
• Ensure proper safeguarding of Personally Identifiable Information (PII) and sensitive data.
• Maintain compliance with all applicable Government regulations, privacy requirements, and installation procedures.
• Perform other administrative duties in support of program operations.

• Minimum six (6) months of administrative support, office administration, scheduling, data entry, or related experience.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Strong customer service and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and manage multiple tasks effectively.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to obtain and maintain installation access and any required Government credentials.

• Experience supporting military, Department of Defense (DoD), or other Federal programs.
• Experience coordinating training events, workshops, or group scheduling activities.
• Familiarity with military culture and terminology.
• Experience working in customer-facing administrative environments.

• Administrative and clerical support
• Customer service and stakeholder engagement
• Scheduling and calendar management
• Data entry and records management
• Written and verbal communication
• Document management and organization
• Time management and multitasking
• Attention to detail and accuracy
• Ability to work independently and within a team environment

Work is primarily performed in an office setting located at Hill Air Force Base. The position requires frequent interaction with Service Members, Government personnel, and visitors. Duties involve sitting for extended periods, operating standard office equipment, and occasional lifting of office supplies and training materials.

• One (1) hour of paid sick leave for every thirty (30) hours worked, up to fifty-six (56) hours of paid sick leave annually, in accordance with Executive Order 13706.
• Two (2) weeks of paid vacation after one (1) year of continuous service. Vacation benefits increase based on length of service in accordance with the applicable Wage Determination.
• Twelve (12) paid holidays annually in accordance with the applicable Wage Determination.
• Health and Welfare (H&W) benefits as required by the applicable Wage Determination.
• Additional employee benefits may be available in accordance with company policy and eligibility requirements.

T1 Services, LLC (Tribal One) is an Equal Opportunity Employer. Qualified applicants will receive consideration for…