Teller, Customer Service​/HelpDesk

About The Role

Come join the Layton Teller Team, located at 12 S Main St, in Layton, UT! This position is the ‘frontline’ of the bank and plays a fundamental role in achieving our customer satisfaction in the day-to-day processes at the branch. Prior cash handling experience and excellent customer service skills are preferred for this position, as well as the applicant being comfortable making dozens of transactions daily, and communicating with various customers.

• Conduct customers' financial transactions within time limits and established guidelines (deposits, withdrawals, check cashing, loan payments, sales of official checks & money orders, and other duties as assigned)
• Balance accurately and maintain cash limits of the drawer on a daily basis
• Take an active role in branch programs by greeting all customers, learning their names and meeting their banking needs by introducing new products and services (credit cards, savings bonds, etc.)
• Go the 'extra mile' to build trust relationships, customer loyalty and satisfaction
• Comply with regulatory requirements
• Manage risk in every transaction and detect fraudulent transactions to prevent loss
• Resolve customer issues and provide relevant assistance
• Regular and predictable attendance is an essential function of this job

• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers
• Represent FCBU in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, punctuality, flexibility, and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
• Responsible for timely completion of all required compliance and security training implemented by GBCI and FCBU
• Must comply with applicable laws and regulations, including but not limited to: the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Adhere and support the FCBU Values & Purpose
• Keeps management appropriately informed of area activities and of any significant problems
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect towards external customers as well as internal customers (all organization personnel)
• Professionally answer phones within a timely manner, greeting all customers, learning their names, discussing reasonable solutions by having a solid understanding of bank products and services, demonstrating leadership to resolve customer issues and provide relevant assistance while being courteous and respectful
• Attends and participates in weekly or bi-weekly One-on-Ones, as well as meeting and trainings as required. Promote behaviors to support and track Key Performance Indicators
• Additional duties as requested or assigned

• High School Diploma or GED
• Prior Cash Handling Experience

• (Part Time) 25+ hours a week. Schedule is Monday - Friday 12:00pm - 5:00pm

• Excellent communication and time management skills
• Customer satisfaction - Courtesy, tact and diplomacy are essential elements of job
• Basic PC knowledge
• Attention to detail and mathematical skills

While performing the duties of this job, the employee will work primarily in an office environment. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to stand for extended lengths of time and interact with persons face-to-face.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers,…