Scheduling Representative

Job Description

Davis Behavioral Health is actively seeking a part‑time Scheduling Representative to manage client appointments and be an active and supporting member of the Clinical Support Team while building and maintaining positive relationships with DBH's clients.

The Scheduling Representative is responsible for the following job duties:

• Answer all phone calls made to the central scheduling number/extension and schedule, reschedule, and cancel appointments for all clients in a warm, friendly, and prompt manner.
• Be informed of the daily operations of clinical and medical staff and their appointment preferences, including wait lists.
• Convey all necessary information related to the client's appointment.
• Update appointments cancelled through automated system.
• Work within DBH's electronic medical record system and have a working knowledge of HIPAA and other privacy laws.
• Answer telephones, screen calls, take messages, and provide information to the appropriate source when necessary.
• All other duties as assigned related to the needs of the organization.

The clinical support staff at DBH provide the first impression for its clients and play an important role in helping clients who may be struggling with their mental health, which is why providing excellent customer service in a prompt manner is critical.

This position will work in the Davis Behavioral Health Main Street Clinic located at 934 South Main Street, Layton, Utah 84041.

The successful candidate will work the following schedule:

• Monday through Thursday 1:00 pm to 6:00 pm
• Friday 12:30 pm to 5:00 pm

Starting pay for this position is $18.00 per hour.

Minimum Qualifications

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Possess strong verbal communication skills.
• Have demonstrated professional customer service experience.
• Demonstrate compassion, courtesy and respect to all clients and their families.
• Have exceptional interpersonal skills with the ability to establish immediate rapport with clients.

• Computer knowledge, including keyboarding (typing) skills.
• Possess proficient working knowledge of Microsoft Office Suite and other computer programs.
• Previous experience working in a medical office and/or familiarity with medical terminology preferred.
• Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred.

Preference will be given to candidates who are bi‑lingual English/Spanish; however, this is not a requirement.

The part‑time Office Specialist position is not eligible to participate in the agency's benefits program.

All employees at DBH are eligible to utilize the agency's robust Employee Assistance Program (EAP) through Intermountain LiVe Well.

Davis Behavioral Health is a drug‑free workplace and requires all employees to successfully pass a pre‑employment drug screening. DBH will not hire individuals currently using illegal drugs or abusing alcohol; therefore, making employment at DBH conditional upon successfully passing pre‑employment drug screening by providing a valid sample. Candidates who are offered employment are required to report for a drug screen at an Intermountain Work Med location within 24 hours of being requested to do so by the DBH Human Resources Department.

Davis Behavioral Health works with Federal grants and must comply with the Federal drug laws, including no use of medical marijuana.

Further, all employees at DBH must successfully pass a pre‑employment criminal background check as part of DBH's licensing agreement with the State of Utah. Failure to pass either screening will result in the termination of any job offer submitted and/or employment for any individual who has started employment while the criminal background screening is in process. Pending and/or open charges will likely impact a candidate's ability to pass the pre‑employment criminal background screening.