Scheduling Representative - Bi-lingual English​/Spanish

Davis Behavioral Health (DBH) is seeking a compassionate and detail-oriented Bilingual Scheduling Representative to join our Clinical Support Team. In this role, you will be a vital connection point for our clients-helping them access care, navigate appointments, and feel welcomed from their very first interaction.

As a Scheduling Representative, you will play a key role in delivering an exceptional client experience.

Responsibilities include:

• Serve as the first point of contact by answering calls to our central scheduling line with warmth, professionalism, and efficiency
• Schedule, reschedule, and cancel appointments while ensuring accuracy and timeliness
• Act as a primary contact for Spanish-speaking clients
  , providing clear and supportive communication
• Coordinate closely with clinical and medical staff to understand scheduling needs, preferences, and waitlists
• Communicate essential appointment details and next steps to clients
• Update and manage appointment changes, including those made through automated systems
• Utilize DBH's electronic medical record (EMR) system while maintaining strict adherence to HIPAA and privacy standards
• Screen calls, route messages appropriately, and provide helpful information to clients and team members
• Support additional administrative tasks as needed to meet organizational needs

Why this role matters:
You are often the first voice clients hear. Your empathy, professionalism, and responsiveness help set the tone for their care-especially for those navigating mental health challenges.

Main Street Clinic
934 South Main Street
Layton, Utah 84041

• Monday – Thursday: 10:00 AM – 6:30 PM
• Friday: 8:30 AM – 5:00 PM

• Starting Pay: $18.25 per hour
• Bilingual Stipend: $28.85 per pay period (based on Spanish proficiency assessment upon hire)

Minimum Qualifications:

• Must be 18 years or older
• High school diploma or equivalent
• Strong verbal communication and customer service skills
• A compassionate, respectful, and professional approach when working with clients and families
• Ability to quickly build rapport and maintain positive relationships
• Fluency in both English and Spanish (required; proficiency assessment required)

• Proficiency with computers, including typing and Microsoft Office Suite
• Experience in a medical office or familiarity with medical terminology
• Comfort using standard office equipment (phones, printers, fax machines, payment systems)

Davis Behavioral Health, Inc. offers an incredible valuable and comprehensive benefits packages to eligible employees. A copy of the current DBH Benefits Guide is available upon request.

DBH benefits include:

• Medical Insurance
  - The current carrier and network is Select Health Share.
• High Deductible Health Plan with a sizeable employer Health Savings Account contribution. H.S.A. administered by Health Equity.
• Dental Insurance
  - The current carrier and network is Delta Dental.
• Integrated Primary Care Clinic
  - Nice Healthcare. Every day care whenever you need it.
• Vision Insurance
  - Offered by VSP
• Flexible Spending Account (FSA) - Administered by APA Benefits.
• Annual healthcare spending limit: $3,300
• Annual dependent care spending limit: $5,000
• Retirement
• Utah Retirement System participating agency
• 401(k) - DBH matches up to 2% of annual earnings
• Voluntary employee-funded options available (457 Plan Roth IRA)
• Life and Accidental Death and Dismemberment Insurance
  - Administered by USAble.
• Basic Life and AD&D Benefit Amounts
• Employee:2x your base annual earnings, rounded to the nearest $1,000, to a maximum of $300,000
• Spouse: $10,000
• Child(ren): $5,000 on each eligible dependent child
• Voluntary Life and AD&D Insurance
• Long-term Disability
  - Administered by USAble.
• Health Reimbursement Account…