Computer Support Technician

The Computer Support Technician will provide assistance to users and organizations using computer software or equipment. Specific support will include the following:

• Assist users who are having computer problems
• Diagnose problems and guide users through problem resolution
• Provide remote-support using software tools
• Train users to utilize new computer hardware or software, including printing, installation, word processing, and email
• Respond to web, and email requests for assistance using remote tools and automated trouble ticketing system
• Ensure a detailed resolution is documented in the automated trouble ticketing system
• Resolve tickets that the Enterprise Service Desk cannot resolve

• Position is contingent on a passing a background check and drug screening
• Position is contingent on obtaining a CompTIA Security+ Certification with CE Designation
• Position is contingent on obtaining a Secret Security Clearance under the Department of Defense
• U.S. Citizenship required
• Ability to properly diagnose computer software/hardware problems
• Ability to work with users to properly assist and train on computer related issues
• Ability to work tickets in Remedy
• Prior Customer Service Experience