Fleet Maintenance - Operations Supervisor

Job Summary

The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to:
Technicians‑In‑Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives.

Shop Location - Clearfield, UT

Work Schedule - Monday - Friday

Hours:

7:30am to 5:00pm

Annual Salary - Plus Bonus Incentive! Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.

Benefits include medical, prescription, dental, vision, life insurance and disability insurance options, paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

• Workflow Management:
  Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval;
  Ensures all warranty policies and procedures are executed;
  Responsible for triage of unscheduled customer drive‑ins, customer communication, and yard checks.
• Labor Management:
  Provides management, training and development of all personnel assigned;
  Performance management of all assigned personnel.
• Customer Management:
  Responsible for customer relationship management, issue resolution, satisfaction and retention;
  Protocol for PM scheduling & follow‑up, breakdowns, and vehicle status updates;
  Conduct customer visits as required by the Customer Care Plan.
• Asset Management:
  Directs direct reports in maintaining location appearance, sustaining 65 standards;
  Evaluates and recommends shop tooling and equipment;
  Oversees vehicle specifications and in‑service/out‑service process;
  Manages parts inventory policies.
• Quality Management:
  Responsible for quality inspections of PM & repairs, in‑process reviews of non‑PM work, root‑cause analysis, corrective actions;
  Ensures clean quality of repaired vehicles;
  Coordinates training;
  Oversees quality assurance audit and continuous improvement.
• Financial Management:
  Ensures shift/shop delivers against net maintenance cost per unit objectives;
  Cost control measures;
  Budget & P&L;
  Payroll, PO approval, invoice and fuel reconciliation;
  Customer bill back process;
  Data integrity in Shop Management Online system.

• Performs other duties as assigned.

• Ability to professionally represent Ryder and competently interact with customers.
• Strong vehicle diagnostics/repair knowledge (preferred).
• Microsoft Office intermediate proficiency (preferred).

• H.S. diploma/GED required.
• Associate’s degree preferred or 1‑3 years or more experience in a maintenance operations environment required; demonstrated success in a Ryder role may be substituted.
• Bachelor’s degree preferred or 1‑3 years or more experience in a maintenance operations environment required; demonstrated success in a Ryder role may be substituted.
• Maintenance and technical experience in a shop environment required.
• Supervisory experience preferred.
• Experience with a Shop Management System preferred.

• Pay Type:
  
  Salaried.
• Minimum Pay Range: $72,000.
• Maximum Pay Range: $75,000.
• May also be eligible for an annual bonus, commission, and/or long‑term incentive plan.

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace.

All qualified applicants will receive consideration…