Supervisor, Patient Access; FTE, Dayshift, AHCL

Located in beautiful Northern California, Adventist Health Clear Lake has been a leading healthcare provider in Lake County since 1968. We are comprised of a 25-bed critical access hospital and provide primary and specialty care services at clinics throughout the area to best serve our community. Lake County is home to Clear Lake, California's largest natural freshwater lake, surrounded by charming small towns, beautiful mountains, vineyards and orchards.

This area is perfect for outdoor enthusiasts, with some of the best bass fishing, rural trails for hiking and biking, all the while being only two hours from the San Francisco Bay Area, Sacramento Valley or Pacific Coast.

Adventist Health Clearlake is seeking a Supervisor, Patient Access for a Full-time regular with 8-hr day shifts. We are looking for a qualified and dedicated individual who can work onsite at our Clearlake, CA location.

Education and

Work Experience:

• Bachelor’s Degree or equivalent combination of education/related experience:
  Required
• Five years' patient access experience:
  Preferred

• Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association:
  Preferred

• Supervises employees in patient access services and oversees all day-to-day activities and processes. Strategically aligns staff to support workload while meeting budget requirements. Exercises independent judgment in recruiting, training, coaching, supervising and responsibly directing assigned staff.
• Supervises insurance and verification authorization staff, including pre-registration activities. Ensures all patient data is accurate and that all systems work efficiently. Monitors trends in volume, errors, cancellations and other appointment-driven reporting. Plans and develops new systematic approaches to maximize upfront collections and improve/maintain accuracy in registrations.
• Conducts performance reviews and provides input on direct reports for human resource decisions such as hiring, promotions and disciplinary actions. Participates in the development of employees. Delegates the work appropriately, provides clear expectations and follows up to ensure progress and overcome roadblocks. Identifies associates and team priorities based on business direction and adjusts when needed.
• Leads by example and shares knowledge and experiences with associates and team. Models a respectful work environment, creates accountability and recognizes accomplishments. Provides timely feedback to encourage success and connects opportunities for associates’ development. Identifies top talent to achieve the desired results. Promotes and builds a diverse yet cohesive team to accomplish objectives and aligns associates' skills to fill gaps.
• Performs other job-related duties as assigned.

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice…