Cashier​/Sales Associate

Cashier/Sales Associate

The Cashier / Sales Associate is the primary point of contact for guests at Quail Mountain Market. This position operates the cash register and point-of-sale system, processes fuel and merchandise transactions, and delivers fast, friendly customer service. The Cashier / Sales Associate maintains store cleanliness and merchandising standards, restocks product, and follows all age-restricted sales requirements.

Cashier / Sales Associates are cross-trained to support food service and kitchen operations, including basic food preparation, as business needs require. This position works under the direction of the General Manager to support daily store operations, protect company assets, and deliver an outstanding guest experience.

To perform this job successfully, an individual should demonstrate the following competencies:

• Customer Service Orientation, greets and assists every guest promptly and courteously; represents Quail Mountain Market's guest-first standard at every interaction.
• Reliability & Punctuality, reports to scheduled shifts on time and ready to work. Dependable attendance is essential to store operations.
• Integrity & Cash Handling, handles cash, register transactions, and merchandise honestly and accurately. Safeguards company assets.
• Teamwork & Adaptability, works well with coworkers across shifts and adjusts to changing tasks and schedules, including cross-training between the register and food service.
• Basic Problem Solving, handles routine customer and transaction issues calmly and escalates larger issues to a supervisor promptly.
• Communication, communicates clearly and respectfully with guests, coworkers, and supervisors.
• Attention to Detail, follows recipes, checklists, and SOPs accurately. Maintains store and food service cleanliness standards.
• Cultural Awareness, demonstrates respect for Tribal governance, sovereignty, and the community context in which this enterprise operates.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma or GED preferred, not required.
• Must be at least 18 years of age.
• Prior cashier, retail, or customer service experience preferred but not required. Training provided.
• Basic math skills sufficient to make change and reconcile a cash drawer.
• Experience in a Tribally-owned enterprise or rural community retail context is a plus; a desire to understand and respect Tribal operations is essential.

Required Knowledge, Skills & Abilities

• Excellent communication and interpersonal skills.
• Strong organizational skills.
• Ability to solve problems quickly in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office and point-of-sale systems.
• Ability to operate a cash register, POS system, and card payment terminal accurately.
• Ability to accurately handle cash, process transactions, and reconcile a cash drawer.
• Knowledge of, or willingness to learn, California and Tribal requirements for age-restricted sales, including .
• Basic food handling and preparation skills, or willingness to learn, to support kitchen cross-training.
• Ability to stand for extended periods and work both indoors and at the outdoor fuel island.

Preferred Certifications

• California Food Handler Card
• ABC LEAD (Licensee Education on Alcohol and Drugs) training, voluntary but recommended for employees who sell alcohol or tobacco at an off-sale location.

Work Environment

The Cashier / Sales Associate works primarily at the sales counter, register, and fuel island of a busy travel center convenience store, with periodic work in the food service area during cross-trained shifts. The role involves exposure to varying weather at the fuel island, moderate noise, cleaning chemicals, and, during food service shifts, heat and food preparation equipment. The position requires flexibility in scheduling, including evenings, weekends, and holidays.

Physical Demands

The physical demands…