OPS CLERK

Overview

Requisition No: 870083

Agency:
Highway Safety and Motor Vehicle

OFFICE OF EXECUTIVE DIRECTOR
BUREAU OF ADMINISTRATIVE REVIEWS

Other Personal Services (OPS) Opportunity

This position works 20 hours per week

Open Competitive Advertisement

Applicants living in the following counties are encouraged to apply:
Clearwater, Lauderdale Lakes, Tallahassee, and Tampa

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

The Bureau of Administrative Reviews (BAR) is dedicated to improving the safety of Florida’s roadways, while at the same time providing excellent customer service and a fair and impartial due process for drivers whose driver license or driving privilege is suspended, revoked, canceled, or disqualified.

Our Benefits include

• State of Florida 401(a) FICA Alternative Plan*
• Reemployment Assistance (Unemployment Compensation)
• Participation in certain State Group Insurance benefits (must meet eligibility requirements).
• Deferred Compensation
• Employee Assistance Program

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

As an OPS Clerk, you will provide essential support to Hearing Officers in the preparation and facilitation of administrative hearings. In addition, you will assist office staff with routine administrative functions and deliver professional customer service to both internal and external stakeholders. Key responsibilities include managing legal documents and case files, preparing materials for hearings, entering data into departmental databases, answering and directing telephone calls, taking messages, drafting and responding to email correspondence, and handling the collection and processing of payments.

Knowledge, Skills, and Abilities

• Professionalism and Customer Service – must be able to maintain high professional standards and remain calm, courteous, and tactful while dealing with situations that are sensitive in nature or with individuals who are difficult, hostile, or distressed.
• Communication and Active Listening – must be able to express ideas and facts clearly, verbally and in writing, to include conveying complex or detailed information to individuals with varying levels of understanding of the administrative hearing process; must be able to ensure that others fully comprehend the intended message, must be able to listen carefully to obtain needed information and effectively assist customers.
• Attention to Detail – must be thorough and conscientious in accomplishing tasks, no matter how small, ensuring that work is done accurately according to procedures and standards.
• Organization and Prioritization – must be able to plan and organize time, resources, and workload effectively in order to complete assignments in a timely manner and meet statutory deadlines.
• Technology Application – must be able to proficiently operate a computer and associated systems/applications such as Microsoft Office applications, and possess the aptitude to learn new software.

Preferred Qualifications

Preference will be given to candidates with the following:

• Experience working in a professional office setting handling administrative tasks. Additional…