Plumbing Scheduler Dispatch Coordinator

Join a Growing Plumbing Company That Values Organization, Customer Service, and Teamwork

We are seeking a highly organized and detail-oriented Plumbing Scheduler / Dispatch Coordinator to manage incoming work orders, schedule technicians, communicate with customers, and help keep our daily operations running efficiently.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage multiple priorities throughout the day.

• Answer incoming calls and emails from customers, property managers, and vendors
• Schedule and dispatch plumbing technicians efficiently
• Coordinate appointments with residents, tenants, and property managers
• Enter and manage work orders within our scheduling software
• Monitor technician schedules and adjust routes as needed
• Provide status updates to customers and clients
• Follow up on open work orders and ensure timely completion
• Communicate with technicians regarding schedule changes and job updates
• Maintain accurate notes and documentation
• Assist with estimates, invoicing, and administrative support as needed
• Ensure all client portals are updated with current job statuses

• Previous scheduling, dispatching, or customer service experience in a skill trade (NOT MEDICAL)
• Strong phone and communication skills
• Excellent organizational and time management abilities
• Ability to multitask in a fast-paced environment
• Strong computer skills including Microsoft Office and Google Workspace
• Professional and positive attitude
• Reliable attendance and punctuality

• Plumbing, HVAC, construction, restoration, or home services industry experience
• Experience with Kickserv, Service Titan, Housecall Pro, or similar software
• Property management maintenance coordination experience

• Thinks ahead and stays organized
• Can handle multiple phone calls and emails simultaneously
• Maintains professionalism under pressure
• Has strong attention to detail
• Takes ownership of their work
• Works well with both customers and field technicians

• Competitive pay based on experience
• Paid holidays
• Paid time off
• Opportunities for advancement
• Stable, year-round employment
• Supportive team environment

• Full-Time
• Monday – Friday
• Day Shift
• No Nights or Weekends