Sales And Service Coordinator

Sales and Service Coordinator

Job Description

The Sales and Service Coordinator provides comprehensive administrative and clerical support to the Sales and Customer Service departments to ensure the efficient operation of daily activities. This role serves as a key point of contact for customers, prepares sales documents, coordinates communications, maintains records, and assists with order processing while delivering exceptional customer service. The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities in a fast-paced manufacturing environment, sitting at the intersection of sales, production, and service teams and gaining broad exposure to the overall business.

Responsibilities

+ Answer and direct incoming telephone calls, and greet customers, vendors, and visitors in a professional and courteous manner.

+ Prepare, type, edit, and distribute correspondence, reports, spreadsheets, presentations, and other business documents to support Sales and Customer Service activities.

+ Maintain organized electronic and paper filing systems to ensure information is easily accessible and properly archived.

+ Schedule meetings, appointments, and conference calls for Sales and Customer Service personnel, ensuring calendars are accurate and up to date.

+ Coordinate travel arrangements and prepare expense reports when required, following established company procedures.

+ Order and maintain office supplies and department forms to ensure the team has the materials needed for daily operations.

+ Prepare customer quotations, sales proposals, sales acknowledgments, and other customer-facing correspondence with a high degree of accuracy.

+ Enter and update customer orders in the ERP/MRP system, ensuring data is accurate, complete, and current.

+ Maintain customer files, pricing information, and sales records in accordance with company policies and document retention requirements.

+ Generate reports and assist with tracking sales and customer service activities to support performance monitoring and decision-making.

+ Coordinate the distribution of product literature, catalogs, and marketing materials to customers and internal stakeholders.

+ Assist the Sales and Customer Service team with administrative tasks related to customer orders, sales orders, customer contracts, and related documentation.

+ Ensure all records and documents are accurate, complete, properly filed, and compliant with company document retention and recordkeeping procedures.

+ Collaborate closely with Sales, Customer Service, and customers to support smooth order processing and issue resolution.

+ Maintain a strong working rapport with Customer Service, Production, Purchasing, Shipping, Quality, Engineering, and Accounting teams to support daily operations and cross-functional communication.

+ Assist with special projects and departmental initiatives as needed, contributing ideas and support to improve processes and efficiency.

+ Perform other administrative and clerical duties as assigned to support the overall effectiveness of the Sales and Customer Service departments.

Essential Skills

+ Minimum of 2 years of administrative, customer service, or sales support experience.

+ Demonstrated experience in sales support, order entry, and administrative support functions.

+ Strong customer service orientation with outstanding interpersonal skills.

+ Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

+ Strong data entry skills with a high level of accuracy and attention to detail.

+ Effective verbal and written communication skills for interacting with customers and internal teams.

+ Excellent organizational and time management skills, with the ability to prioritize multiple assignments in a fast-paced environment.

+ Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.

+ Ability to work independently while actively supporting a collaborative team environment.

+ Comfort working in a customer-facing role and serving as a key point of contact for internal and external stakeholders.

Additional

Skills & Qualifications

+ Experience in a manufacturing environment…