Lead Patient Care Coordinator

The Lead Patient Care Coordinator oversees daily front desk operations, supports and mentors administrative staff, and ensures an efficient, compassionate patient experience from check-in to check-out. This role serves as the bridge between patients, providers, and administrative systems to keep clinic operations running smoothly.

• Lead and oversee daily front office operations, ensuring efficient workflow, scheduling, and patient flow.
• Ensure a welcoming, compassionate patient experience and address concerns with empathy and professionalism.
• Supervise, train, and support front office team members, fostering a professional environment.
• Manage patient records, scheduling, and HIPAA‑compliant data entry using Dentrix.
• Coordinate referrals, lab cases, treatment plans, and post‑operative processes.
• Review staffing schedules in advance to identify coverage needs and coordinate temporary staffing support as necessary.
• Maintain office organization, supplies, and adherence to policies and procedures.
• Support reporting, patient surveys, testimonials, and overall program impact initiatives.
• Communicate effectively with staff, volunteers, and external partners to support clinic operations.

• Strong leadership, organizational, and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to work effectively in a fast‑paced, team‑oriented environment.
• Experience working with diverse and underserved populations.
• Knowledge of dental terminology and administrative workflows required.
• Proficiency in Microsoft Office (Excel, PowerPoint).
• Experience with Dentrix or similar dental software required.

• High school diploma or equivalent (required).
• Minimum 3-5 years of administrative or dental office experience.
• Experience working with Dentrix (required).
• Prior leadership or supervisory experience.