Bilingual Customer Support Specialist Team

Frank Winston Crum Insurance (FWCI) issues Workers’ Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single‑state insurance carrier to one that is licensed in 42 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value‑added services.

What has not changed is the firm's commitment – ‘always to do the right things for the right reasons!’

We are eager to announce a full‑time Bilingual Customer Support Specialist position. In this role, you will impact the Frank Crum business every day by providing excellent customer service to our policy holders.

• Assists insureds, agents and others in a manner that fosters enriched relationships with these customers and provides accurate solutions.
• Systematically reflects on what is working and how to achieve better results.
• Documents process and procedures, researches methodology, diagrams workflows and tracks projects.
• Analyzes and recommends changes in processes; tracks changes and maintains pre and post change documentation.
• Assists with general questions, payments, and inquiries regarding policies and the related commissions, ordering policy audits, tracking and communicating audit progress.
• Organization and filing policy documents and information.
• Assists with issuing refund and commission checks.
• Assists with the preparation of monthly journal entries by gathering claims details from third‑party administrators and various bank statements and assembling the data for review by management.
• Assists with reconciliations for GAAP and STAT reporting.
• Assists with accounts payable processing and the monitoring of accounts receivables balances.

• Two (2) years of related accounting, administrative and customer service experience.
• Two (2) years of active use of required technology in work environment (Visio, MS Office Suite, Access, Data Mapping, Call center software (ACD, IVR, CTI)).
• Bachelor’s degree preferred in accounting, finance, insurance, business, or closely related field. Years’ experience in closely related work may be substituted in lieu of degree.
• Detail oriented with ability to multi‑task in a dynamic environment, working in teams or independently.
• Required Spanish Bilingual. Ability to speak, understand, and write in Spanish and English.

• Health Insurance is zero‑dollar paycheck cost for employee’s coverage and a low cost for family plan.
• Dental and Vision Insurance.
• Short Term Disability and Term Life Insurance at no cost to the employee.
• Long Term Disability and Voluntary Term Life Insurance.
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance.
• 401(k) Retirement Plan where Frank Crum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match.
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement.
• Health Savings Account funded by Frank Crum.
• Paid time off and holiday pay.
• Education Benefit Program at the IRS Maximum allowance.
• PTO cash out.
• Tickets at Work.
• Access to the Corporate America Family Credit Union.
• Employee and client referral bonus programs.
• Disaster Relief Fund for employees.

Frank Crum is a family‑owned business‑to‑business entity since 1981 made of several companies:
Frank Crum Corporate (a professional employer organization), Frank Crum Staffing, Frank Winston Crum Insurance Company, and the Frank Crum Insurance Agency – all based in Clearwater, Florida. This “family of employer solutions” employs approximately 400 people who serve over 4,000 clients throughout the United States. Frank Crum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family.

By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The Frank Crum headquarters spans 14 acres and includes a…