Key Accounts & Logistics Coordinator

Job Summary:

A Key Accounts Coordinator is responsible for managing and maintaining relationships with important clients, often referred to as "key accounts." These are typically high-value customers who contribute significantly to the company's revenue.

Duties/Responsibilities:

● Client Communication:
Ensuring consistent and clear communication between the company and its key accounts.

● Account Management:
Overseeing the day-to-day needs and issues of these accounts, ensuring they are satisfied, and their needs are met.

● Order and Inventory Management:
Coordinating product orders, tracking deliveries, and managing inventory levels for key accounts.

● Problem Resolution:
Addressing any concerns or issues that arise with key accounts, such as delays, product issues, or billing concerns.

● Reporting inventory as needed for key account team.

● Inventory Transfers

● Warehouse Zones

● Returns

● Creating sample Key Account orders.

● Delivery PO receiving

●

Collaboration:

Working with internal teams like sales, marketing, and logistics to ensure that the needs of key accounts are met efficiently.

Required Skills/Abilities:

● Strong attention to detail and a commitment to maintaining high-quality standards

● Excellent communication skills and the ability to work effectively in a team setting

● Ability to thrive in a fast-paced environment and adapt to changing priorities

● Strong leadership and team management abilities.

● Proficiency in ERP (Microsoft Dynamic BC, WMS systems)

● Excellent organizational and multitasking skills.

● Problem Solving skills

● Ability to work under pressure and meet deadlines.

Education and Experience:

● A bachelor’s degree is preferred in Business Management, or equivalent experience in a similar role for up to two years.

● Two years’ Proven experience as Key Account Coordinator or in a similar role.

● Proficiency in ERP, WMS systems

Physical Requirements:

● Prolonged periods of sitting at a desk and working on a computer.

● Must be able to lift up to 20 pounds at times.

Core Competencies:

● Communication-Effective verbal and written communication to interact with colleagues, clients, and stakeholders.

● Organization-Ability to prioritize tasks, manage schedules, and maintain a structured work environment.

● Attention to Detail
- Meticulous focus on accuracy and thoroughness in completing tasks.

● Time Management
- Efficiently planning and managing one's workload to meet deadlines.

● Adaptability
- Flexibility to adjust to changing priorities and situations.

● Problem-Solving
- Identifying issues, analyzing options, and finding solutions.

● Technical Proficiency
- Expertise in relevant software like Microsoft Office Suite, email systems, and project management tools.

● Customer Service
- Providing excellent support and assistance to internal and external clients.

● Confidentiality
- Maintaining privacy and discretion when handling sensitive information.

● Multitasking
- Effectively managing multiple tasks simultaneously.

Integrity — Job requires being honest and ethical.