Global Deal Desk Manager Hybrid - Tampa, FL or Austin, TX

Global Deal Desk Manager – Americas

Senior, hands‑on commercial operations leader responsible for driving the successful execution of Enterprise deals across the Americas. This role partners closely with Sales, Finance, Legal, Product, and Revenue Operations to structure complex transactions, accelerate deal cycles, and ensure commercial terms are compliant, scalable, and aligned to Team Viewer’s strategy.

Additional scope: contribute to the design, rollout, and continuous improvement of global commercial policy, deal governance, and best practices, translating policy into practical workflows, playbooks, and enablement. Mentor and upskill team members and provide support on Enterprise opportunities in EMEA and APAC as required. Commercially minded leader with strong deal judgment and influence at scale.

• Own and drive Deal Desk engagement for Enterprise opportunities across the Americas, acting as the primary point of contact for complex quoting, commercial structuring, and approvals.
• Partner with Sales leadership to develop deal strategies that balance growth, competitiveness, risk, and profitability.
• Lead deal governance for AMS Enterprise deals, ensuring correct approval routing, complete documentation, and compliance with commercial policy and revenue requirements.
• Provide hands‑on support on escalated transactions, facilitating alignment across Finance, Legal, Product, and Sales to drive timely decisions and predictable outcomes.
• Lead and coordinate cross‑functional enablement for Enterprise deal execution, including training on pricing/discounting policy, contracting guardrails, approval workflows and deal documentation standards.
• Act as a change champion for new processes, tooling, and policy updates; drive adoption through clear communications, office hours and measurable enablement plans.
• Partner with Sales Enablement, Rev Ops, and Systems teams to ensure content is accurate, current, and embedded in the seller workflow.

• 5+ years in Deal Desk, Commercial Operations, Revenue Operations, Sales Operations, or a comparable commercial role within SaaS or technology.
• Strong track record supporting and closing complex Enterprise deals in the Americas, including escalations and multi‑stakeholder approval cycles.
• Demonstrated experience shaping or operationalizing commercial policy (pricing/discounting, non‑standard terms, approvals) and driving adoption through enablement.
• Experience partnering cross‑functionally with Finance, Legal, Product and Sales leadership to evaluate risk, structure terms and drive aligned decisions.
• Prior experience mentoring, leading, or acting as a senior point of escalation within a Deal Desk or commercial team; people management experience is a plus.
• Comfort supporting global deal coverage across time zones, including contributing to Enterprise deals in EMEA and APAC when required.
• Co‑own the rollout and ongoing maintenance of commercial policy, approval frameworks, and deal standards in partnership with Global Deal Desk leadership, Finance and Legal.
• Translate policy into practical tools (playbooks, templates, guardrails, FAQ, exception paths) that enable Sales to execute compliant deals quickly and consistently.
• Identify recurring deal patterns and commercial risks; propose policy updates and process improvements that reduce friction and increase predictability.
• Ensure consistent application of pricing and discounting guidance across regions, supporting global alignment while accounting for local market needs.
• Act as a senior member of the Global Deal Desk team, setting a high bar for deal quality, responsiveness and stakeholder management.
• Mentor Deal Desk specialists through coaching, deal reviews and best‑practice sharing; support onboarding and continuous upskilling.
• Define and reinforce operational standards (intake requirements, SLA’s, documentation quality, approval hygiene) to improve predictability and scalability.
• Support coverage across regions, including Enterprise deals in EMEA and APAC as required, ensuring consistent governance and customer experience.
• Ensure effective use of commercial tooling (e.g., CPQ/quoting and approval…