Clinical Performance Coach

Job Details

Job Location:

Clearwater, FL 33759
Salary Range: $85,000.00 - $ Salary/year
Job Shift: Day

The Clinical Performance Manager leads clinical performance across Physical Therapy (PT) and CRS teams, driving patient adherence, clinician productivity, documentation quality, utilization, and revenue optimization. This role bridges clinical operations and financial performance through KPI management, structured coaching, and process improvement initiatives. The position is responsible for ensuring care is delivered effectively, documented accurately, and aligned with measurable patient outcomes and revenue goals.

• Performance Ownership (KPI‑Driven)
  • Own and actively monitor clinical performance KPIs, including patient adherence rate, time to first patient contact, session completion, documentation completion, clinician utilization, and billing capture accuracy.
  • Identify underperformance at the individual clinician, team, and process/system levels.
• Root Cause Analysis and Execution
  • Diagnose performance gaps across skill, will, process, and system factors.
  • Translate findings into actionable coaching plans, workflow corrections, and cross‑functional escalations to Operations, Technology, and Revenue Cycle Management (RCM).
• Coaching and Quality Execution
  • Conduct structured 1:1 coaching sessions, including weekly coaching for underperforming clinicians.
  • Perform live or recorded call and session reviews.
  • Execute daily and weekly documentation audits to ensure accuracy, timeliness, and billing alignment.
  • Standardize “what good looks like” across first patient contact, session delivery, and follow‑up cadence.
• Patient Experience and Engagement
  • Ensure first patient contact occurs within established SLAs.
  • Prevent patient disengagement following device delivery.
  • Prioritize high‑risk patients, including early‑cycle and low‑adherence patients.
  • Drive patient confidence in device usage and reduce post‑delivery drop‑off.
• Documentation and Revenue Integrity
  • Enforce completion of all required clinical documentation, including plans of care, daily notes, discharge notes, and active monitoring documentation.
  • Ensure accurate session documentation tied to billable encounters.
  • Partner with RCM to reduce documentation‑related denials and maintain encounter‑to‑billing linkage integrity.
• Capacity and Utilization Management
  • Monitor and rebalance patient‑to‑clinician ratios, board assignments, and daily coverage relative to patient inflow.
  • Identify underutilized clinicians, overloaded clinicians, and assignment inefficiencies.
• Training and Competency Alignment
  • Execute 30/60/90‑day competency validation and ongoing recertification.
  • Close gaps in clinical workflows, system usage, and patient communication standards.
• Cross‑Functional Alignment
  • Partner with RCM, Operations, Product/Technology, and HRC to resolve systemic issues impacting care delivery and performance.
  • Escalate dashboard inaccuracies, call failures, and data integrity issues impacting clinical and revenue outcomes.
• Other Functions
  • Prepare and deliver executive‑level performance summaries.
  • Support continuous improvement initiatives related to clinical operations and performance management.
  • Performs other related duties as assigned to support operational and business needs.

• Ability to own and drive KPI‑based clinical performance
• Strong coaching, accountability, and performance management skills
• Expertise in documentation standards and revenue‑impacting workflows
• Operational mindset with ability to diagnose Skill / Will / Process / System gaps
• Proficiency working within EMR, CRM, and performance dashboards

• Experience with clinician guided at‑home rehab or remote therapeutic monitoring workflows
• Exposure to denial management and revenue cycle collaboration

• 3+ years of hands‑on clinical care delivery
• Demonstrated experience coaching or supervising clinicians with measurable KPI outcomes
• Prior accountability for adherence, utilization, documentation, or billing performance

• Experience supporting high‑volume patient inflow across clinical teams
• Experience partnering cross‑functionally…