Account Manager

Essential Duties & Responsibilities

• Position owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues/margins to ensure organizational profitability through developing and executing strategic client specific solutions.
• Incumbent is seasoned and has the experience to handle complex customer issues with minimal supervision.
• Leverages TD executives for support.
• Proactively manages accounts by evaluating product mix and profitability.
• Identify appropriate opportunity to sell TD full portfolio of products and services.
• Develops strategic business plans, and effectively presents to TD management.
• Provide team direction on KPI performance, company directives, vendor initiatives, etc.
• Viewed by supporting departments management teams as a change agent and subject matter expert.
• Manages advanced inbound and outbound sales calls in order to quote prices, provide product information and build relationships with customers.
• Assists associates and reps in resolving complex, important customer problems or issues.
• Helping resellers get best pricing / deals through alliance with internal TD departments; informing business partners of vendor-related promotions and floor days; forming relationships; providing proactive business solutions.
• Requires high level of interpersonal and collaborative skills.
• Identifies, develops, and implements business opportunities through customer facing activities.
• Demonstrates detailed account knowledge.
• Represents TD SYNNEX professionally in daily interface with business partners, customers, and supporting departments.
• Performs additional duties as assigned.
• Meets attendance and punctuality standards.

• Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
• Able to be diplomatic when handling calls/correspondence for Management.
• Able to identify needs and opportunities and develop action plans to address.
• Able to interact effectively with all levels of management.
• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
• Able to prepare/analyze appropriate reports and other business correspondence.
• Able to serve as a resource to others in the resolution of complex problems and issues.
• Able to sort through numerical information and recognize trends and details.
• Able to think strategically and tactically.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to analyze and resolve complex issues and problems in a sound and timely fashion.
• Able to maintain confidentiality of sensitive information.

Key Skills

Communication, Customer Service Management, Problem Solving, Sales Expertise, SME Management

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