AVP, Omni Learning and Development

Job Title: Assistant Vice President, Omni Learning & Development

Function: Omni Channel

Supervisor

Title:

Vice President, Omni Operations

Location: St. Petersburg, FL

Salon Centric, a subsidiary of L’Oréal USA is the premiere distributor of salon professional products in the United States. Through its hundreds of stores, national field sales force and sub‑distribution network, Salon Centric promotes the finest professional beauty brands and educates stylists on the latest products and trends.

The AVP of Omni Learning & Development oversees the development, management and execution of all national training and skill development initiatives for the field sales and retail teams. They will work in conjunction with the Leadership Team, Omni Operations, Omni Human Resources and L’Oreal People Learning & Development team, outside vendors and consultants to create a catalog of learning and development offerings to expand key skill sets such as technical and soft skills and leadership competencies.

This includes oversight of learning programs for the development of Salon Centric retail and field sales employees, providing the strategic and tactical skills for sales, customer experience and engagement, leveraging of sales technologies, coaching and leadership. The AVP will use a diverse platform of learning methodologies including in‑person training, digital/remote learning and e‑learning/self‑paced modules and continuously explores other methods of learning consistent with industry trends.

• Leads the planning, design, development, implementation, and evaluation of programs and/or learning activities in addition to delivering various methods of learning for team members including group facilitation, virtual remote classes, and ongoing talent programs
• Partners with Sales and Retail Channel Heads to design and align the annual Omni Learning & Development roadmap with core commercial objectives
• Facilitates various team member and leadership development training programs across the organization requested from departments, senior leaders, and Human Resources
• Supports the development of career plans, 360 assessments, and individual development plans in partnership with Human Resources
• Develops and maintains strategic partnerships with the L’Oreal USA People Learning & Development team, outside vendors and consultants to bring new and contemporary training in house that incorporates industry best practices, trends, processes and products into current strategies
• Manages a learning and development portfolio of projects and programs; analyzes data and develops training metrics in addition to collecting relevant talent metrics for department scorecards to showcase training impact
• Monitors, engages, and initiates action items for the learning management system to support team member e‑learning/self‑paced module goals and creates virtual courses with various software
• Responsible for cross‑functional/brand relationships, collaborating with sales, education, category management, marketing, finance, human resources, omni operations, and brand leadership to implement strategic learning goals of sales and retail channels
• Leads the strategy and content creation of national, regional, and local sales meetings as well as e‑learning/self‑paced module paths in partnership with channel and field leaders and Omni Operations
• Works closely with field teams and L&D Managers to ensure consistent implementation of product knowledge, service/selling behaviors, and community‑building strategies
• Leads and develops the Omni Learning & Development team, ensuring ownership in the success and efficacy of specialty programs and their positive impact on retail stores and field sales
• Owns end‑to‑end planning, coordination, facilitation, and execution of regional and national learning events, ensuring operational excellence, stakeholder alignment, and a high‑quality learner experience
• Orchestrates multi‑channel strategies by aligning promotional planning with Salon Centric Guru activations, collaborating closely with PPD on co‑designed launch frameworks for major initiatives, and architecting a monthly…