Key Account Coordinator

Job Summary

A Key Accounts Coordinator is responsible for managing and maintaining relationships with important clients, often referred to as "key accounts." These are typically high-value customers who contribute significantly to the company's revenue.

• Client Communication:
  Ensuring consistent and clear communication between the company and its key accounts.
• Account Management:
  Overseeing the day-to-day needs and issues of these accounts, ensuring they are satisfied, and their needs are met.
• Order and Inventory Management:
  Coordinating product orders, tracking deliveries, and managing inventory levels for key accounts.
• Problem Resolution:
  Addressing any concerns or issues that arise with key accounts, such as delays, product issues, or billing concerns.
• Reporting inventory as needed for key account team.
• Inventory Transfers
• Warehouse Zones
• Returns
• Creating sample Key Account orders.
• Delivery PO receiving
• Collaboration:
  
  Working with internal teams like sales, marketing, and logistics to ensure that the needs of key accounts are met efficiently.

• Strong attention to detail and a commitment to maintaining high-quality standards
• Excellent communication skills and the ability to work effectively in a team setting
• Ability to thrive in a fast-paced environment and adapt to changing priorities
• Strong leadership and team management abilities.
• Proficiency in ERP (Microsoft Dynamic BC, WMS systems)
• Excellent organizational and multitasking skills.
• Problem Solving skills
• Ability to work under pressure and meet deadlines.

• A bachelor’s degree is preferred in Business Management, or equivalent experience in a similar role for up to two years.
• Two years’ Proven experience as Key Account Coordinator or in a similar role.
• Proficiency in ERP, WMS systems

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.

• Communication-Effective verbal and written communication to interact with colleagues, clients, and stakeholders.
• Organization-Ability to prioritize tasks, manage schedules, and maintain a structured work environment.
• Attention to Detail
  - Meticulous focus on accuracy and thoroughness in completing tasks.
• Time Management
  - Efficiently planning and managing one's workload to meet deadlines.
• Adaptability
  - Flexibility to adjust to changing priorities and situations.
• Problem-Solving
  - Identifying issues, analyzing options, and finding solutions.
• Technical Proficiency
  - Expertise in relevant software like Microsoft Office Suite, email systems, and project management tools.
• Customer Service
  - Providing excellent support and assistance to internal and external clients.
• Confidentiality
  - Maintaining privacy and discretion when handling sensitive information.
• Multitasking
  - Effectively managing multiple tasks simultaneously.
• Integrity - Job requires being honest and ethical.