Delivery Quality Manager

Clearwater, United States | Posted on 08/06/2026

Ken’s Gutters is a nationwide gutter cleaning and maintenance company serving residential and commercial clients across the continental United States. We are known for reliable service, transparent communication, and industry-leading photo reporting that shows the work completed on every job.

Our teams work locally and are supported by clear systems, structured processes, and strong internal communication. As a growing company, we focus on building a professional, organized workplace where employees can grow, take ownership, and be proud of their work.

Ken’s Gutters values accountability, professionalism, teamwork, and continuous improvement. We are an equal opportunity employer committed to a respectful, safe, and compliant work environment.

Join a Team That Values Excellence!
At Ken's Gutters, we believe exceptional customer servicedoesn't happen by accident—it happens because every job is delivered consistently, professionally, and according to well-defined processes.
We're looking for a Delivery Quality Manager to help ensure every project meets our standards from start to finish. This is a critical office-based role responsible for monitoring job quality, ensuring Standard Operating Procedures (SOPs) are followed, identifying issues before they become problems, and helping our delivery team operate like a well-oiled machine.
If you're highly organized, thrive on structure, enjoy improving processes, and aren't afraid to hold people accountable, we'd love to meet you.
About the Role
As the Delivery Quality Manager, you'll oversee the qualityof our job delivery process from an operational perspective. You'll review completed work, audit processes, monitor compliance with company SOPs, identify areas for improvement, and work closely with dispatchers, project coordinators,and field teams to maintain consistently high standards.
Success in this role means ensuring every job is completed correctly, every process is followed, and any issues are addressed quickly and professionally.
Key Responsibilities

• Monitor the progress and quality of jobs throughout the delivery process.
• Ensure company Standard Operating Procedures (SOPs) are consistently followed.
• Audit completed jobs for quality, documentation, and processcompliance.
• Identify operational issues and work proactively to prevent recurring problems.
• Coach and correct team members when procedures are not beingfollowed.
• Collaborate closely with Dispatch, Production, Customer Service, and Management.
• Maintain accurate records and reports related to delivery quality.
• Recommend improvements that increase efficiency and consistency.
• Help ensure an exceptional customer experience on every project.

• Strong organizational and problem-solving skills.
• Excellent attention to detail.
• Confident holding team members accountable in a professional manner.
• Ability to identify inefficiencies and improve processes.
• Excellent communication and follow-up skills.
• Comfortable working in a fast-paced environment with multiple priorities.
• Self-motivated, dependable, and highly accountable.
• A mindset focused on continuous improvement rather than simply completing tasks.

• Experience in delivery, dispatch, production coordination,or field operations.
• Experience in construction, home services, logistics, or asimilar service-based industry.
• Experience working with SOPs, quality control, or operational audits.
• Comfortable using computer systems, CRMs, scheduling software, and Microsoft Office.
• Dispatching experience is highly desirable.