Associate Sales Representative

About The Role

As a Sales Support Specialist at TD SYNNEX, you will play a crucial role in our sales team, ensuring that our customers receive exceptional service and support. This position is perfect for individuals who thrive in a fast-paced environment and are passionate about building relationships. You will manage inbound and outbound communications, assist with order processing, and contribute to our overall sales goals while fostering a positive customer experience.

• Sales Management:
  Handle inbound and outbound sales calls and emails to provide quotes and process orders for products and services, ensuring that daily and quarterly sales targets are met.
• Order Processing:
  Accurately enter orders and track their status, maintaining clear communication with customers throughout the process.
• Customer Satisfaction:
  Understand the importance of customer satisfaction and actively contribute to enhancing the customer experience from relationship development to issue resolution.
• Issue Resolution:
  Manage the resolution of routine, non-complex issues with guidance, ensuring timely and effective solutions.
• Product Knowledge:
  Answer customer inquiries regarding pricing, product availability, and shipping or service issues related to orders.
• Training Participation:
  Attend TD SYNNEX and vendor partner training sessions as assigned to enhance your skills and knowledge.
• Engagement
  
  Activities:
  
  Participate in vendor and customer engagement activities outside of standard work hours, embracing the total account ownership concept.
• Professional Representation:
  Represent TD SYNNEX professionally in all interactions with business partners and customers.
• Attendance Standards:
  Meet attendance and punctuality standards, demonstrating reliability and commitment.
• Additional Duties:
  Perform additional duties as assigned to support team objectives.

• Experience:
  
  Proven ability to multitask and prioritize effectively in a dynamic environment.
• Communication
  
  Skills:
  
  Strong written and verbal communication skills, capable of delivering effective messaging.
• Negotiation
  
  Skills:
  
  Experience in price negotiations and an understanding of a profit-driven culture.
• Relationship Building:
  Ability to build solid, effective working relationships with colleagues and customers.
• Stress Management:
  Capability to work constructively under pressure and meet deadlines.
• Customer Service:
  Friendly and courteous demeanor when responding to incoming calls and greeting partners.
• Adaptability:
  Willingness to adjust readily to change and adapt as needed.
• Technical
  
  Skills:
  
  Basic proficiency in relevant computer applications, including spreadsheets, word processors, and databases.
• Positive Attitude:
  Maintain a positive outlook in the face of challenges, including criticism or rejection.
• Confidentiality:
  Ability to handle sensitive information with discretion.
• Organizational
  
  Skills:
  
  Strong organizational and time management skills, driving tasks to completion.
• Clerical
  
  Skills:
  
  Basic clerical and data entry skills.

• Hours:
  
  Occasional non-standard hours or overtime may be required based on business needs.
• Environment:
  Professional office environment that fosters collaboration and innovation.

• Education:
  
  Associate degree or high school diploma/GED with at least 1 year of relevant experience.

• Sales
  
  Experience:
  
  Current affiliation within a sales organization is preferred.
• Higher
  
  Education:
  
  Bachelor's Degree in a business or IT discipline is preferred.
• Technical Proficiency:
  Proficient in Microsoft Office Suite.

At TD SYNNEX, we value diversity and inclusion, and we encourage candidates from all backgrounds to apply. Join us and be part of a team that is dedicated to making a positive impact in the technology distribution industry!

Customer Satisfaction, Negotiation, Order Management, Price Quotes, Problem Resolution, Relationship Building, Technical skills

• Elective Benefits:
  Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career:
  Accelerate your path to success (and keep up with the future) with formal programs on leadership and…