Client Success Representative

Position Title

Client Success Representative

Client Success

Client Success Manager

Employee, Full Time, exempt

Clearwater, Florida

Eligible for standard company benefits

The FASTer Way to Fat Loss is the premier virtual intermittent fasting fitness and nutrition program on the market today, focused on the whole health and well‑being of our clients. We are known for an exceptional member experience with high‑quality programming, cutting‑edge strategies, and a mission to help our clients become well, prevent disease, and live their lives with energy and purpose.

Since its creation in 2016, we have served nearly 500,000 clients and were recently named the #1 fastest‑growing digital fitness plus nutrition company in the country by Inc. Magazine.

If you love wellness and want to work for one of the fastest growing online fitness and nutrition brands in the country, this could be your dream job. You will be responsible for answering all incoming calls, emails, text messages and other communications, handling customer questions and outbound complaints, and transferring potential leads to our sales team. The ideal candidate should have an outgoing and positive demeanor, a strong work ethic, and a track record of teamwork.

Applicants with some customer service experience are preferred, but we are willing to train the right person.

• Provide world‑class service for current FASTer Way clients, coaches, and community members.
• Engage in multi‑platform outreach to nurture prospects and support growth of new client and VIP programs.
• Proactively communicate with clients who wish to change their new client or VIP membership status.
• Ensure a consistent high‑quality customer service experience that leads to client retention.
• Take customer calls and provide accurate, satisfactory answers to their queries, resolving complaints via phone, text or email in less than two hours.
• De‑escalate situations involving dissatisfied customers, offering patient assistance and support.
• Review customer or client accounts, providing updates about billing, shipping, warranties and other account items.
• Report and track specific KPIs and benchmarks.
• Collaborate with other call center professionals and team members to improve customer service and act as a liaison between clients and the company.
• Perform other duties as assigned.

• High school diploma or equivalent; college degree preferred.
• Self‑motivated and dependable.
• Bi‑lingual in Spanish and English.
• Excellent verbal and written communication skills.
• Strong active listening skills.
• Ability to multitask, prioritize and manage time effectively.
• Positive attitude and adaptability to a rapidly changing environment.
• Positive, excited to join the FASTer Way team.
• Knowledge of Google Sheets.
• Engage and collaborate with clients and team members.
• Think and work independently with limited supervision.
• Strong organizational skills and ability to prioritize multiple objectives.
• Effective interpersonal skills to work with all levels of office personnel.
• Goal and deadline oriented.

• Exercise
• Nutrition
• Personal Growth
• Relationships and people
• Humor
• Fun
• Self‑reflection

• Bold Action
• Excellence
• Integrity
• Adaptability
• Generosity

FASTer Way to Fat Loss (a subsidiary of Tress Marketing Solutions, LLC) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, or medical condition.