Patient Advocate Rep

The Patient Advocate Rep will be responsible for handling questions, complaints, or suggestions about Company services or products. This employee will also be responsible for answering phones, reporting, and analyzing customers' information and needs. They support the field personnel, referral sources, and customers with their needs.

• Primary contact for all customer experience reporting and complaint handling activities related to Company services or products
• The individual is responsible for independently receiving, documenting, investigating, and coordinating responses on complaints
• Ensures timely investigation of and response to complaints
  • This involves initiating and participating in investigations and corrective action arising from customer complaints
• Maintains current and complete complaint files

• Read and comprehend simple instructions, short correspondence, and memos
• Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent; draw and interpret bar graphs
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Must be able to exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions

• Processor: Intel Core or Intel Pentium >2 GHz
• Memory: 4 GB+ of RAM
• Monitor: dual monitors each capable of displaying 1024x768 pixels
• Sound: sound card installed (standard in most computers)
• Virus Protection: up-to-date anti-virus protection installed, always scan mode
• Webcam

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

EEO is The Law -  for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes.

AA/EOE, M/F/Disabled/Veterans