2nd Shift Customer Support Pro
Listed on 2026-05-28
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Client Overview:
Our client is looking to add a Customer Support Specialist (2nd Shift) to their growing team. They are actively building out their people infrastructure and require a hands-on customer/client service leader who can help stabilize, scale, and elevate core customer service teams/ sales operations while supporting leadership through ongoing organizational growth and change.
Salary/Hourly Rate:$18/hr - $20/hr
Position Overview:
In this role as the Customer Support Specialist (2nd Shift), you will serve as a key point of contact for customers, helping them navigate medication orders, answer questions, and resolve concerns with empathy and professionalism. The 2nd shift schedule is from 2 pm - 10 pm, with some Saturdays required.
Responsibilities of the Customer Support Specialist (2nd Shift):
- Provide exceptional customer support via phone, email, chat, and messaging platforms.
- Assist customers with orders, account questions, and issue resolution.
- Build strong relationships by delivering personalized service and support.
- Educate customers on available products and services.
- Maintain accurate records and stay informed on company offerings and updates.
- Identify trends in customer feedback and share insights with leadership.
- Meet performance goals while maintaining high quality and attention to detail.
- 2+ years of experience in a customer-facing role.
- Strong written and verbal communication skills.
- Excellent spelling, grammar, and attention to detail.
- Strong problem-solving skills with a customer-first mindset.
- Comfortable working across multiple systems and technology platforms.
- A genuine passion for helping others and creating a positive customer experience.
- Experience in customer service or client support roles.
- Previous healthcare, pharmacy, or medical experience is a plus.
- Familiarity with CRM tools.
- Experience in process improvement or recommending operational enhancements.
- Exposure to billing, payment processing, or contract administration.
- High school diploma or equivalent is required.
- Associate’s degree or higher is preferred.
- Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
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