Seasonal Customer Experience Representative; CXR

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Multiple Positions Available. This post is located at our St. Pete/Clearwater Airport, 14700 Terminal Blvd, Clearwater, FL 33762. Seasonal employees may work for up to 150 days during a defined season. This position will start June 2026. Apart from religious observation, must be able to work one of the following schedules:

• Thursday-Monday: 10 AM – 6 PM (Off Tuesday & Wednesday)
• Saturday-Wednesday: 10 AM – 6 PM (Off Thursday & Friday)
• Saturday-Wednesday: 4 PM – Close (Off Thursday & Friday)
• Friday-Tuesday: 4 PM – Close (Off Wednesday & Thursday)

• Employee discounts
• 40 hours per week consistent work schedule
• Training and development

• Pay: $20.00 / hour
• PLUS potential performance bonuses

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years; no drug or alcohol related convictions in the past 5 years (DUI/DWI)
• Must be authorized to work in the United States without current or future sponsorship
• Apart from religious observation, must be able to work the following shift/schedules (see above)

Equal Opportunity Employer/Disability/Veterans