Customer Service Representative - Clearwater, FL

Mission of the Role (What you will be doing):

The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers.

The CSR is a highly valued team member that works with the sales team and acts as an advocate of Supply One values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets.

Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements):

Process and confirm orders and/or communicate what needs to be ordered, the day they are received

Generate standard quotes within 24 - 48 hours of receipt

Answer phones by the 3rd ring, and all emails by the end of each day Build, maintain, and keep price lists current to protect and maintain GP margins

Build accurate specs and inventory items within 24-48 hours

Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution

Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS)
Must frequently use independent discretion, judgment and decision-making skills to achieve quality and performance standards

Serve as liaison with sales, purchasing, design, manufacturing, and shipping

Essential Functions (Essential/secondary functions that support the primary responsibilities):

Prepare proposals and miscellaneous correspondence

Maintain thorough customer records

Monitor and resolve slow payment issues

Assist with slow moving inventory

Expedite material based on customer needs

Educational/Training Requirements/Experience (What your background should look like)
High School diploma/GED Experience in a customer service role preferred

Minimum Skills, Knowledge & Ability Requirements Strong organizational skills; ability to prioritize tasks

Demonstrated initiative in personal professional development

Basic arithmetic including gross profit calculations

Attention to detail and accuracy

Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook Ability to communicate effectively in writing, verbally over the phone, and in person, at our own site and at customer or 3rd party sites

Maintain regular and punctual attendance

Benefits

The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to our compensation, we offer a comprehensive benefits package including the following:

Bonus based on company performance

Medical, dental, and vision insurance
401(k) retirement savings plan with company match

Paid time off (including vacation, company holidays, and parental leave)
Employee Assistance Program (EAP)
Other benefits such as life insurance, disability coverage, and wellness programs
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