Customer Service Representative

Pride Staff -  - Responsibilities:
Manage the full lifecycle of e-commerce orders, collaborating with the warehouse to ensure accurate fulfillment;
Serve as the primary point of contact for customers, resolving complex inquiries via phone and email;
Utilize Excel to track order statuses, manage logistics data, and ensure all inventory records are precise;
Use specialized helpdesk platforms like Gorgias to document interactions and streamline the customer experience;
Proactively handle order tracking and shipping updates. Manage the return and exchange process to keep financial records accurate