Customer Service Representative

Our firm is representing a high-growth maritime e-commerce leader expanding its Clearwater operations. We are seeking a fast-paced E-commerce Operations and Logistics Coordinator who excels in a customer-facing, tech-driven environment. This role is the operational backbone of the office, requiring a professional who can navigate complex order cycles while providing elite service via email and phone.

The ideal candidate is an e-commerce veteran who is technically savvy and highly responsive. You must be capable of managing high-volume customer inquiries and warehouse follow-ups independently, ensuring that structured procedures are followed with total consistency.

KEY RESPONSIBILITIES

• Order and Shipping Coordination:
  Manage the full lifecycle of e-commerce orders, collaborating with the warehouse to ensure accurate fulfillment.
• Customer-Facing Resolution:
  Serve as the primary point of contact for customers, resolving complex inquiries via phone and email with a professional and helpful tone.
• Advanced Data Management:
  Utilize Excel to track order statuses, manage logistics data, and ensure all inventory records are precise.
• System Management:
  Use specialized helpdesk platforms like Gorgias to document interactions and streamline the customer experience.
• Logistics and Returns:
  Proactively handle order tracking and shipping updates. Manage the return and exchange process to keep financial records accurate.
• Technical Execution:
  Navigate multiple internal systems at high speeds to verify data and update order statuses in real time.

EXPERIENCE AND QUALIFICATIONS

• E-commerce Background:
  Proven experience in a professional e-commerce environment is required.
• Advanced Excel
  
  Skills:
  
  Must be highly proficient in Excel for data entry, tracking, and reporting.
• Customer Service Excellence:
  Strong experience in a customer-facing role (email and phone support) with a focus on problem-solving.
• Technical Proficiency:
  Fast and comfortable learning multiple software platforms; experience with Gorgias or Zendesk is strongly preferred.
• Logistics Expertise:
  Direct experience with shipping processes, order handling, and warehouse coordination.
• Operational Discipline:
  Highly organized and responsive, with the ability to follow structured procedures exactly as trained.
• Communication:
  Exceptional written and verbal communication skills suitable for interacting with local teams and West Coast executives.

WHY APPLY?

• Stable Industry:
  
  Join an established , growing brand within the marine and maritime sector.
• Professional Autonomy:
  Work in a supportive Clearwater environment as a key liaison for a remote leadership team.
• Career Growth:
  As this office expands, there is significant room for the right fit to grow into more senior operational leadership roles.

Compensation / Pay Rate (Up to): $19.00 - $20.00