Clerk Customer Service Specialist

Customer Service Specialist

3165 N. McMullen Booth Rd., Bld.

B. Clearwater, FL 33761

* ONLY PINELLAS COUNTY GOVERNMENT EMPLOYEES IN THE CLERK OF THE COURT MAY APPLY
* This position requires a people oriented individual with excellent customer service skills and experience handling difficult customers. This position is a customer service oriented and involves heavy communication with the public, attorneys and other government agencies both in person and on the phone. Excellent customer skills are essential in this position. The ability to interact well with others and perform in a team environment is highly desired.

What Would You Do?

* Performs cashiering work by entering transactions into computerized registers, receiving monies, making change and balancing the register daily.

* Performs specific traffic court related functions such as scheduling not guilty pleas, processing after court work, recalling warrants and reinstating driver licenses.

* Receives and accepts filings of various legal papers.

* Intakes and processes new cases for Civil Court records, Processes Marchman, Backer Act and Deposit Wills for Probate, processes passport applications, marriage license and ceremonies.

* Provide accurate, clear and concise information to internal and external customers, attorneys, defendants, and the general public on the telephone and in person.

* Additional duties include refunds, corrections, working computer generated reports and providing excellent customer service.

* Performs related work as assigned or required.

What Do You Need To Have?

* 2 years experience in cashiering or accounting and practical skills in the use of computer equipment.

* Associate's or higher-level degree in accounting or a financial related field.

* An equivalent combination of education, training and/or experience.

* Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

Highly Desirable

* Knowledge of automated office equipment, practices and procedures.

* Skilled in the application of quality customer service.

* Skilled in the operation of automated office equipment

* Ability to make and apply decisions in accordance with laws, regulations and procedures.

* Ability to analyze accounts, perform computations and prepare related documents.

* Ability to understand and follow oral and written instructions and to express oneself clearly and

* concisely, orally and in writing.

Knowledge, Skills, and Abilities

* Knowledge of the principles of cashiering, governmental accounting and record keeping procedures pertinent to the area of assignment.

* Ability to comprehend and adhere to the Florida Statutes, Rules of Court and regulations pertinent to area of assignment.

* Knowledge of legal terminology, grammar, spelling, math and bookkeeping methods.

Our benefits rank among the top in the area!

* Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.

* We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!

Want To Learn More?

Please review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.

Clerk Customer Service Specialist, C16