Automotive Service Department BDC Agent
Job in
Clearwater, Pinellas County, Florida, 33763, USA
Listed on 2026-06-14
Listing for:
Dimmitt Chevrolet
Full Time
position Listed on 2026-06-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Responsibilities:
- Make outbound calls to remind customers of scheduled services, recalls, and upcoming maintenance
- Answer inbound calls to schedule and confirm appointments
- Verify customer and vehicle information in the dealership's system
- Communicate clearly and professionally with customers and service staff
- Follow up after service visits to ensure customer satisfaction
- Track and document call results and appointment details accurately
- Experience with General Motors (GM) dealership operations preferred
- Proficiency with CDK Global (ADP) or similar dealership management system
- Strong communication and customer service skills
- Ability to work efficiently in a fast-paced environment
- Prior automotive call center or customer service experience is a plus
- Competitive hourly pay with bonus potential
- Supportive, team-oriented environment
- Monday-Friday schedule with limited Saturdays
- Opportunity to grow within a well-established GM dealership
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