Bilingual Customer Care Representative

Client Overview

Our client is a dynamic organization dedicated to delivering exceptional client support. The company values innovation, continuous improvement, and customer satisfaction. Employees thrive in a collaborative and inclusive environment where teamwork and professional growth are encouraged. They are currently seeking a Bilingual Customer Care Representative to join their growing team.

$20/hr - $22/hr

The Bilingual Customer Care Representative will serve as a key point of contact for customers, helping them navigate medication orders, answer questions, and resolve concerns with empathy and professionalism. This role requires excellent communication skills, strong attention to detail, and a customer-first mindset. The ideal Bilingual Customer Care Representative will be passionate about helping others, comfortable working across multiple systems, and capable of delivering exceptional service while maintaining high-quality standards.

This position offers the opportunity to make a meaningful impact on the customer experience while supporting business objectives.

• Provide exceptional customer support via phone, email, chat, and messaging platforms.
• Assist customers with orders, account questions, and issue resolution.
• Build strong relationships by delivering personalized service and support.
• Educate customers on available products and services.
• Maintain accurate records and stay informed on company offerings and updates.
• Identify trends in customer feedback and share insights with leadership.
• Meet performance goals while maintaining high quality and attention to detail.

• 2+ years of experience in a customer-facing role.
• Strong written and verbal communication skills.
• Excellent spelling, grammar, and attention to detail.
• Strong problem-solving skills with a customer-first mindset.
• Comfortable working across multiple systems and technology platforms.
• A genuine passion for helping others and creating a positive customer experience.
• Bilingual in English and Spanish.

• Experience in customer service or client support roles.
• Previous healthcare, pharmacy, or medical experience is a plus.
• Familiarity with CRM tools.
• Experience in process improvement or recommending operational enhancements.
• Exposure to billing, payment processing, or contract administration.

• High school diploma or equivalent is required.
• Associate’s degree or higher is preferred.

• Atrium Care Package available, upon eligibility.