Client Experience Specialist; Bilingual English​/Spanish

About The Role

FASTer Way to Fat Loss is one of the fastest-growing online fitness and nutrition brands in the country, and we're building a team that matches our momentum. We’re looking for a Client Experience Specialist who genuinely loves helping people, thrives in a fast-paced environment, and brings warmth and energy that keeps clients coming back.

In this role, you’ll be the voice of the FASTer Way brand across multiple channels, guiding clients through their membership journey, resolving concerns before they become cancellations, and making every interaction feel personal and positive. Your bilingual skills in English and Spanish will be essential.

• Department: Client Success
• Reports To: Client Experience Manager
• Status: Non Exempt - Hourly
• Location: In Office – Clearwater, FL
• Benefits: Eligible for standard company benefits

• Own the client relationship. Serve as the primary point of contact for FASTer Way clients, coaches, and community members across phone, email, text, and other platforms, responding to inquiries within two hours.
• Retain and delight. Proactively reach out to clients considering changes to their membership, listen, empathize, and match them with the right solution to keep them engaged and successful.
• De‑escalate with grace. Handle difficult conversations with patience and professionalism, turning frustrated clients into loyal ones.
• Grow prospects. Engage in multi‑platform outreach to support the growth of new client and VIP programs.
• Analyze data. Track KPIs, analyze cancellation trends, and surface actionable insights that help the team improve retention strategies.
• Collaborate cross‑functionally. Work closely with programming, production, marketing, and sales teams to align client experience efforts with broader brand initiatives.
• Document interactions. Log client feedback, technical issues, compliments, and complaints accurately in our CRM systems.
• Stay curious. Monitor industry trends and emerging CRM technologies and bring ideas to the table.

• Bilingual fluency (English/Spanish) verbal and written. Must‑have.
• 2+ years of experience in a client experience, customer success, or similar client‑facing role.
• Retention‑first mindset. Understand the value of every client relationship.
• Excellent communication skills. Write clearly, speak confidently, read the room.
• Strong organizational habits. Manage multiple conversations and tasks simultaneously.
• Comfort with CRM platforms. Experience with Hub Spot, Salesforce, Zendesk, Salesmsg, Air Call, Sam Cart, or similar.
• Proficiency in Google Workspace and Slack.
• Team‑first attitude. Collaborate well, communicate openly, and bring positive energy to others.
• Bachelor’s degree in marketing, communications, business, or related field is preferred but not required.

Eligible for standard company benefits.

FASTer Way to Fat Loss (a subsidiary of Tress Marketing Solutions, LLC) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, or medical condition.