Customer Excellence Rep - Hybrid; Temp to Perm - Bilingual

Job Summary

In this role you will provide customer service to a diverse group of assigned beauty professionals, salons and individual stylists as well as internal Salon Centric stakeholders utilizing the portfolio of L’Oreal Professional Product brands and partner brands represented by Salon Centric. You will work with the latest technology offering state of the art customer experiences.

• Responsible for direct interaction with customers to support them with order taking and resolution, case creation and information within established standard operating procedures and guidelines for our customer experience policy
• Use strong customer service ability to provide value added services in a timely and accurate manner to create moments that matter for our customers

• Fluent oral and written English a must, fluent oral and written Spanish skills preferred
• Able to handle a high volume of calls, inquiries and difficult issues with tact and professionalism
• Outstanding telephone and interpersonal skills incl communicating with empathy
• Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
• Must be able to handle multiple tasks at one time with a high attention to detail.
• Demonstrates an enthusiasm and interest for all assigned tasks.
• Mosaic, Salesforce, SAP, AWS experience preferred
• Call center experience preferred
• High School diploma or equivalency
• Excellent computer skills using Microsoft Office software and data entry experience required
• Ability to work overtime when required

• Competitive compensation packages
• Fantastic growth potential
• Medical, dental & vision coverage
• Short-term & long-term disability
• Maternity & paternity leave
• 401(k) with company match
• Generous employee discounts
• Employee assistance programs
• Paid holidays, vacation, personal time, and summer Fridays!
• Hybrid work schedule with both in-person and remote work
• This isn't a full list of the incredible benefits we offer. To learn more, head over to

Contractor position with the potential to become a full-time permanent employee.

We believe in diversity, equity, and inclusion. If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyways!