Concierge Specialist

This is a contract opportunity. You will be employed by Magnit to work on assignment with Guide Well and subsidiary companies including Florida Blue.

This essential role to Florida Blue Direct Sales is a high-touch role with our active members and nonmembers looking to purchase insurance from us. Strong listening skills are required, with the ability to understand the reason for the customer’s call and provide the best experience while ensuring we direct and transfer them to the proper area. In addition to handling inbound calls, you will assist with outbound campaign initiatives and appointment setting and follow-up calls.

This role is a support role to our sales agents.

• The essential functions listed represent the major duties of this role; additional duties may be assigned.
• Triage inbound sales calls to ensure calls are routed properly, lead information is captured in CRM, and a positive customer experience is delivered. Must follow all compliance guidelines including proper use of script, authentication, PHI and DNC business processes.
• Deliver a sustained, personalized outreach approach that serves to quickly develop rapport and a trusting relationship with members through outbound campaigns.
• Assist with scheduling and callback of follow-up appointments.

• 0-1 years related work experience

• High school diploma or GED

• Ability to make/take high volume of calls daily, with exceptional call skills and a focus on professionalism and first-call resolution.
• Experience using a computer, navigating multiple systems and screens frequently, with keyboarding and data entry skills.
• Experience with listening and relating key information based on customers’ needs and our outbound campaign to apply appropriate responses and actions.
• Experience with writing and communicating effectively across multiple channels including telephone and email.
• Ability to work flexible schedules including evenings, weekends and holidays.

• Post-high-school education, including vocational, college, or related training or education within a structured schedule and work environment.
• Professional contact center or “service advisor” experience for professional products or services.
• Bilingual (Spanish/English) preferred, but not required (25% needed).
• Experience utilizing  and Five9 Telephony, or related software applications.

Guide Well and its family of companies have partnered with Magnit as its Managed Service Provider (MSP) and Employer of Record (EOR) since 2018. In May 2025, Guide Well joined Magnit Direct Source to implement the Guide Well Contractor Cohort. This program is designed to create, manage, and curate a contractor talent pool for temporary contract opportunities with Guide Well. As a contractor working on temporary assignment with Guide Well, you will be employed by Magnit.

You will have the opportunity to work on temporary projects at Guide Well companies that make a real difference in people’s lives while enjoying the benefits of being part of the Magnit team.