Campaign Coordinator - Bilingual

Join Our Team as a Campaign Coordinator!

Are you interested in joining one of Tampa Bay’s Top Workplaces (for 13 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!

Founded in 1998, Postcard Mania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

To “WOW!” our clients by helping get their marketing campaigns running smoothly. You will serve as the customer’s main point of contact after they purchase their order through completion. This includes acting as the liaison between the customer and our design team, mailing list experts, and printing and mailing teams. This fast-paced role requires strong multitasking, decision-making, organization, and attention to detail to ensure client deadlines are consistently met.

Ultimately, we strive to deliver flawless, 5-star customer service.

• Full-time, in-office position
• Monday – Friday, 9:00 AM – 6:00 PM with a 1-hour lunch

• Paid training
• $19.50/hour to start
• Increase to $20.50/hour after successful training completion and favorable performance review
• Monthly bonus opportunities up to $400 after 3–6 months

• Pleasantly communicate with customers via phone, email, and live chat
• Navigate company computer and email systems effectively after training
• Accurately follow customers’ written and verbal instructions
• Communicate clearly and professionally, both verbally and in writing
• Thrive in a fast-paced work environment
• Multitask efficiently and stay organized under pressure
• Provide coverage and support for other department areas as needed
• Maintain composure and professionalism during tight deadlines
• Demonstrate reliability and responsibility in all tasks
• Perform additional duties as assigned

• 2–5 years of customer service experience preferred
• Ability to type at least 40 WPM with speed and accuracy
• Basic knowledge of Microsoft Office Suite, especially Outlook and Excel
• Positive attitude that contributes to both customer satisfaction and team morale

• Medical, Dental, Vision & Life Insurance
• 401(k), Short- and Long-Term Disability, Accident & Critical Illness Coverage
• Paid vacation time that increases with longevity
• 6 paid holidays:
  New Year’s Day, Memorial Day, Independence Day, Labor Day,Thanksgiving, and Christmas
• Free on-site yoga twice a week
• Free monthly visits with a local chiropractor and much more!