Customer Success Manager

Responsibilities

• Serve as the primary point of contact for assigned customers throughout their lifecycle
• Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty
• Drive product adoption by helping customers understand and maximize the value of Team Viewer’s solutions
• Monitor customer health, usage, and engagement to proactively address risks and identify opportunities
• Lead customer onboarding, training, and enablement to ensure smooth product implementation and usage
• Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly
• Identify upsell and cross-sell opportunities and partner with Account Managers to expand customer accounts
• Deliver regular business reviews and insights to demonstrate ROI and reinforce Team Viewer’s value
• Track, analyze, and report on key customer success metrics

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role (preferably in SaaS or software)
• Strong communication, relationship management, and presentation skills
• Ability to understand technical concepts and explain them in simple terms
• Proven track record of driving customer adoption, retention, and satisfaction
• Highly organized with strong problem-solving skills and attention to detail
• Ability to analyze customer data to make educated decisions
• Collaborative mindset and experience working cross-functionally
• Comfortable using CRM and customer success tools (e.g., Salesforce, Planhat, or similar)
• Ability to travel up to 20% to customers or Team Viewer office locations