Customer Experience Associate

Job in Clearwater, Pinellas County, Florida, 34623, USA

Listing for: Gilder Search Group

Full Time position
Listed on 2026-07-21

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support

Salary/Wage Range or Industry Benchmark: 19 - 25 USD Hourly USD 19.00 25.00 HOUR

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Customer Experience Associate

Location:

Clearwater, 33763 – This position is onsite

Pay: $22.00 per hour

Type:
Contract to hire

Schedule:

M-F, 1:30 PM – 10:00 PM with rotating weekends

Training schedule:
To be determined (In the past: M-F, typically 9:00 AM or 9:30 AM EST start time for about (2) weeks)

Responsibilities

Support customers through a streamlined, digital-first prescription process—guiding them from online order to telehealth consultation with a licensed provider, all without insurance requirements.

Handle high-volume inquiries across phone, chat, and email, including order confirmations, tracking updates, and general account support.

Assist customers with prescription-related questions such as provider decisions (e.g., declined prescriptions), refill eligibility, and auto-refill concerns.

Provide clear, empathetic explanations of the end-to-end experience, ensuring customers feel informed and confident at every step of their care journey.

Troubleshoot and resolve issues efficiently while maintaining accuracy, documenting interactions, and identifying trends to improve the overall customer experience.

Nice to have

Deescalation experience
Experience handling difficult callers
Healthcare
Pharmacy
Medical
Experience in a support/tech support environment
Strong preference for sales/outbound

Requirements

Must have (2)+ years of recent experience in a high-volume inbound call center environment
Must have experience with CRMs and client email communication daily
High school diploma or equivalent.
Background check required.

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