Dispensary Associate - Full-time Job Clearwater area,Florida USA,Customer Service/HelpDesk

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If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on
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, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way.

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Join Trulieve – Where Passion Meets Purpose

Requisition : 20538

Remote Work Available:No

Job Title:Dispensary Associate – Full-time

Department:Retail

Reports To:General Manager

FLSA Status:Regular Non-Exempt

Pay:$14.00an hour (position is also eligible for tips)

The Dispensary Associate is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function of a Dispensary Associate is to facilitate a customer's purchase per State regulations, while providing an exceptional customer experience.

KEY

DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to customers, guests, and coworkers.
Provide empathy and compassion to patients.
Provide the Tru Experience through elevated patient service standards, behaviors, and product knowledge.
Assist Managers and Shift Supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve Policies and Procedures.
Work directly with the leader on duty to enhance the customer experience.
Assist customers with any product or device issues.
Work with leadership and management to find solutions to customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Any other task(s) as assigned by Management.

* Employees MAY be required to perform additional team tasks on an as needed basis. Please let us know if there are any issues performing additional duties within some of the crossover job descriptions below.*

ADDITIONAL RESPONSIBILITIES AS DELIVERY ASSOCIATE AS NEEDED:

Must possess a valid driver’s license and clear driving record to fulfill delivery driver role
Follow all Trulieve Policies and Procedures as delivery associate

ADDITIONAL RESPONSIBILITIES AS ONLINE SUPPORT:

Assist with processing all online orders, including deliveries, in a 2-hour timeframe.

SKILLS AND

QUALIFICATIONS:

High-school diploma or equivalent and experience in the field or in a similar field.
Must be a minimum of 21 years of age (or a minimum of 18 years of age…