Admissions Counselor – Graduate Admissions- 995238

We are excited that you are considering joining Nova Southwestern University!

Nova Southwestern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southwestern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southwestern University.

Supports the graduate admissions process by providing accurate information and guidance to prospective applicants from inquiry through admissions decision, ensuring timely application review and consistent communication in accordance with institutional policies.

Exempt

$47,000.00

Annually

No

• 1. Manages a defined portfolio of inquiries and applicants from inquiry through admissions decision
• 2. Monitors application status and supports applicant progress through established admissions stages based on readiness and application status
• 3. Conducts inbound and outbound communication across all channels (phone, email, text, virtual)
• 4. Maintains consistent communication cadence and documents all activity in CRM
• 5. Identifies stalled applicants and conducts appropriate follow-up in accordance with admissions policies
• 6. Ensures all inquiries are assigned a final disposition by the end of each term with accurate reasoning
• 7. Ensures all applicants receive a final decision prior to the start of term
• 8. Conducts applicant review for eligibility, including GPA, prerequisites, and program fit
• 9. Reviews "ready-for-review" applicants within established time frames
• 10. Provides accurate advisement on admissions requirements, program fit, and next steps
• 11. Collaborates with Admissions Services Representatives to support file readiness
• 12. Supports follow-up activities and admitted applicant communications
• 13. Participates in events, presentations, and cross-functional outreach and recruitment activities to provide program information
• 14. Provides feedback on process bottlenecks and applicant trends
• 15. Maintains data integrity and confidentiality across all systems
• 16. Completes special projects as assigned
• 17. Performs other duties as assigned or required

• 1. Digital Media
  - Working knowledge of digital and web-based communication tools and platforms used to share accurate, consistent, and accessible information with prospective and current applicants through approved digital channels.
• 2. Customer and Personal Service
  - Working knowledge of principles and processes for providing responsive, respectful, and student-centered service, including needs assessment, adherence to service quality standards, and evaluation of user experience for continuous improvement.
• 3. English Language
  - General knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar, sufficient to communicate clearly and professionally in written and verbal formats.
• 4. Communications and Outreach
  - Working knowledge of methods for clearly describing academic programs, admissions requirements, and institutional services in a factual, accurate, and compliant manner to support informed decision-making.
• 5. Office Technology
  - General knowledge of the Microsoft Office Suite (Outlook, Word, and Excel) for routine communication, documentation, and data entry.

• 1. Service Orientation
  - Basic skill in proactively identifying ways to assist applicants and colleagues in navigating processes and resolving routine questions.
• 2. Active Listening
  - Basic skill in giving full attention to others, understanding communicated information, asking clarifying questions when appropriate, and responding thoughtfully and respectfully.
• 3. Critical Thinking
  - Basic skill in using logic and reasoning to evaluate information, identify issues, and assess appropriate next steps within established policies and procedures.
• 4. Speaking
  - Conveying information clearly and professionally to individuals or groups through verbal communication.
• 5. Reading Comprehension
  - Proficient ability to understand written sentences, paragraphs, and work-related documents, including policies, procedures, and program materials.
• 6. Social Perceptiveness
  - Basic skill in recognizing others’ reactions and adjusting communication approaches appropriately while maintaining professionalism and consistency.
• 7. Judgment and Decision Making
  - Basic skill in considering relevant information, institutional guidelines, and potential impacts when selecting appropriate actions or escalating issues as needed.
• 8.…