Call Center Representative - Clearwater

We are seeking Call Center Representatives to support Florida-based disaster recovery programs. This role serves as a primary point of contact for applicants, providing phone and email support throughout the application and intake process. The position is well-suited for candidates with call center or customer service experience who are comfortable working in a structured, metrics-driven environment.

Key Responsibilities

• Answer inbound calls from applicants and provide program-related information using approved scripts.
• Place outbound calls to confirm receipt of applications, request missing documentation, and follow up on outstanding items.
• Create new applications for phone-in and in-person applicants and assist with completion of intake forms.
• Provide status updates to applicants and route calls to assigned Case Managers when needed.
• Send and respond to applicant emails related to intake documents and application status.
• Accurately document all calls and applicant interactions in the designated systems.
• Escalate complex or unresolved cases to the Team Lead as appropriate.
• Participate in required meetings, outreach efforts, and program events.
• Meet established productivity and quality standards.
• Perform other duties as assigned.

Requirements

• Associate degree preferred.
• 2+ year of customer service or call center experience.
• Strong verbal and written communication skills.
• Ability to follow scripts, procedures, and program guidelines consistently.
• Comfortable working with call metrics, documentation standards, and quality monitoring.
• Proficiency with basic computer systems and the ability to learn new platforms quickly.
• Professional, courteous, and empathetic communication style.

Compensation

• $20–22 per hour, based on experience.