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Customer Service Lead — 90-Day SME & Coach
Job in
Clearwater, Pinellas County, Florida, 34623, USA
Listed on 2026-08-08
Listing for:
IntouchCX
Seasonal/Temporary
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
IntouchCX is seeking a Subject Matter Expert (CSR2) for a 90-day temporary contract in Clearwater, FL to lead and coach Customer Service Representatives, ensuring quality interactions and representing client brands.
The role requires strong communication and coaching experience, familiarity with call center technology (ACD/IVR) and performance metrics, and the ability to handle varied shifts including days, evenings, and holidays.
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