Client Service Representative

Job Overview

Regal Result LLC is seeking a Client Service Representative (CSR) to manage accounts and maintain strong relationships with both buyers and publishers. The CSR will act as the primary line of support for Client Service Managers
, ensuring smooth operations and high satisfaction across all accounts. Core responsibilities include monitoring calls, resolving accounting issues, and managing disposition communication to keep both buyers and publishers aligned for success.

• Update Salesforce daily with account-specific information.
• Monitor call tracking platforms to ensure calls are being properly monetized.
• Collaborate with the accounting team to resolve billing discrepancies and manage accurate reporting.
• Review and approve or deny publisher invoices, resolving any inconsistencies.
• Confirm buyer invoice receipt and approvals.
• Share Quality Assurance, Data Analytics, and Disposition Reports to ensure calls meet performance standards.
• Address and resolve publisher concerns related to call performance, failures, or metrics.
• Communicate campaign updates and changes to publishers promptly.
• Travel domestically for industry trade shows and conferences as needed.

• Education: Associate's or Bachelor's degree required.
• Experience: Minimum of 1 year in Affiliate Marketing, preferably in Pay-Per-Call marketing. Knowledge of Invoca, Retreaver, or Leadspedia;
  Ringba experience preferred.
• Characteristics: Strong communication skills, detail-oriented, and excellent negotiation abilities. Must be analytical, assertive, and capable of working independently in a fast-paced environment with strong conflict resolution skills.
• Skills: Proficiency with Microsoft Office Suite (Word, Excel), Google Workspace, Salesforce, and call tracking platforms.

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