Operations Support Specialist, Customer Service​/HelpDesk

Hybrid Position (2-3 Days In Office After Training)

The ideal candidate will support the street light repair process by creating and managing work requests, rescheduling work, updating comments, and monitoring work queues and shared mailboxes while delivering exceptional customer service. This role is responsible for analyzing pending and future-dated work requests, taking appropriate action, and ensuring timely dispatch to field resources.

In addition, this position provides technical, analytical, and work management support for Delivery Operations. Working within established processes and standards, the incumbent exercises independent judgment and initiative to complete assigned tasks, resolve issues, and support operational objectives. The successful candidate will maintain ownership of the customer experience by providing proactive communication and ensuring customers receive timely updates and positive interactions throughout the lifecycle of their request.

This position is accountable for delivering accurate and timely work results that support safety, reliability, storm restoration, cost management, and customer satisfaction while maintaining a high level of service excellence.

• Strong verbal and written communication skills
• Proficiency in Microsoft Excel
• Proficiency in Outlook
• Proficiency in Teams
• Data analysis capabilities
• Quick learner who can rapidly adapt to new systems, processes, and technologies in a fast-paced environment

For the first 4-6 weeks, the selected candidate will be required to work in the office five days per week to complete hands-on training, job shadowing, and knowledge transfer activities with team members. Upon successful completion of training, the position will transition to a hybrid schedule of 2-3 days per week in the office.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting H or fill out this form to request accommodations.