Concierge Associate

Job Summary

We are seeking a compassionate and detail-oriented Concierge Associate to join our team. As a key member of our concierge services team, you will be responsible for providing exceptional customer service to our residents, their families, and visitors. Your primary focus will be on ensuring a high-level of satisfaction with our services, while also promoting a positive and welcoming environment.

• Greet and assist residents, family members, and visitors in a professional and courteous manner
• Respond promptly to inquiries and concerns, and provide timely follow-up
• Coordinate and facilitate special requests, such as arranging transportation or making reservations
• Maintain accurate records and documentation of interactions and services provided
• Collaborate with internal teams, including nursing, rehabilitation, and dietary services, to ensure seamless service delivery
• Identify and communicate suggestions for improvement to enhance the resident experience
• Perform other duties as assigned to support the success of our concierge services team

• High school diploma or equivalent required
• 1 years of experience in customer service or healthcare setting preferred
• Excellent communication, problem-solving, and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Ability to work effectively in a fast-paced environment with frequent interruptions

Job Type:  Hours 10:30am-7pm

Location:

Clearwater, Florida

At Advanced Care Center, we are dedicated to helping our residents maximize their potential and live their lives to the fullest. We offer a modern, comfortable and secure facility staffed by caring professionals where each individual receives the finest sub-acute medical care, Rehabilitation services and 24 hour skilled nursing care.