Service Coordinator

Company Overview

At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.

We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, Life Safety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.

Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We’re dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.

Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:

• Paid vacation and sick time
• Company Paid Holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with competitive company match
• Medical, Dental, and Vision insurance
• Short-term/Long-term disability insurance
• Life Insurance
• Career Advancement Opportunities and more!

** This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process**

Piper Fire Protection is seeking a highly organized and customer-focused Service Coordinator to support our service operations team in Clearwater, FL. This role is responsible for coordinating and dispatching field technicians performing inspections, preventative maintenance, testing, repairs, and emergency service for fire protection systems, including fire sprinklers, fire alarms, suppression systems, and fire extinguishers.

The ideal candidate has experience in dispatching, scheduling, customer service, or field service operations and excels in a fast-paced environment. This position plays a critical role in ensuring efficient technician utilization, timely customer communication, regulatory compliance, and exceptional service delivery.

• Schedule and dispatch field technicians for preventive maintenance, inspections, testing, repair work, and emergency service calls.
• Coordinate daily service schedules based on geographic routing, customer priorities, technician availability, and required licenses or certifications.
• Monitor technician workloads and adjust schedules as necessary to accommodate changing service demands.
• Coordinate rental equipment, materials, and parts required for scheduled service work.
• Maintain and administer technician on-call schedules for after-hours emergency response.
• Serve as a primary point of contact for customers regarding service requests, appointment scheduling, and status updates.
• Communicate proactively with customers, property managers, and stakeholders regarding technician arrival times, service completion status, and scheduling changes.
• Resolve scheduling conflicts, customer concerns, and service-related inquiries in a professional and timely manner.
• Create, process, and maintain work orders and service documentation within the company's service management and CRM systems.
• Review technician inspection reports for accuracy and completeness.
• Track inspection deficiencies, document findings, and coordinate with internal sales or service teams for follow-up repair recommendations and quotations.
• Submit required inspection and compliance documentation to customers, local authorities having jurisdiction (AHJs), or third-party reporting platforms, when applicable.
• Maintain accurate customer records, service histories, and scheduling data.
• Support departmental goals by identifying opportunities to improve scheduling efficiency, customer satisfaction, and operational performance.
• Perform other related duties as assigned.

• High school diploma or GED required;
  Associate's or Bachelor's degree preferred.
• Minimum of 1-3 years of experience in service coordination, dispatch, scheduling, customer service, logistics, or field service operations.
• Strong proficiency with Microsoft Office Suite, including Outlook and Excel.
• Experience using field service management, dispatching, work order, or CRM software such as Service Trade, Salesforce, Service Titan, Housecall Pro, or similar platforms.
• Strong organizational, time management, and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced service environment.
• Strong attention to detail and commitment to data accuracy.
• Knowledge of local geographic routing and scheduling best practices preferred.

• Experience in the fire protection, fire alarm, fire sprinkler, HVAC,…