Avionics Services Leader

Job Description Summary

The GM for Avionics Services will lead a global business (civil and military) end-to-end, with full P&L ownership and accountability for profitably growing our aftermarket portfolio. This leader will deliver on Orders, Revenue, Operating Margin, and Cash commitments while building a clear strategy, with a customer-driven mindset to deliver on high expectations. Staying aligned and partnering with our operations and supply chain to ensure safe, high-quality outcomes that build deeper customer relationships across airlines, MROs, airframers, militaries, and depots, and building a high-performing, lean, globally engaged organization is critical to success.

Job Description

* Lead the global Avionics Services business (civil and military), owning the Services P&L and defining and executing short- and long-term strategies to deliver Orders, Revenue, Operating Margin, and Cash to budgets and forecasts.

* Shape and execute growth strategies for the global avionics aftermarket, including opportunity pipeline development, pricing to market elasticity, and through‑life deal economics to capture additional market share.

* Own key customer relationships, mapping decision-makers and aligning Avionics Services offerings to customer strategies across global airlines, MROs, airframers, primes, militaries, and depots. Guide negotiations and issue resolution to achieve business case objectives while maintaining high customer satisfaction and retention.

* Drive performance to commitments across Spares, Repairs, NPI and Obsolescence Refresh Engineering, Sustaining Engineering, Performance Based Logistics, and Customized Service Agreements, taking corrective action when off plan.

* Partner closely with Avionics sites to ensure strong operational alignment, on‑time delivery, and effective execution of complex service offerings out of multiple sites. Go to gemba on the shop floor and with customers to collaboratively problem-solve.

* Optimize critical structural and business elements that enable performance and customer experience.

* Lead cross-functional change to simplify and improve the end‑to‑end Services operating model, working across quality, engineering, supply chain, product areas, sales, DT, finance, and contracts to remove constraints and embed sustainable, lean processes.

* Lead and evolve a global Services organization of approximately 40 employees for efficiency, clear accountability, competitiveness, and depth of bench, including succession planning for key roles.

* Build a high-performance, FLIGHT DECK-driven culture, coaching lean and problem-solving behaviors, ensuring strong global team engagement, and holding leaders accountable for both results and team development.

* Create differentiated customer value in services/aftermarket by delivering solutions that meet or exceed customer need, aligning offerings to customer priorities, and using feedback to continuously improve.

* Guide technology and portfolio decisions by positioning the business for success with legacy and emerging technologies, and leading NPI and obsolescence refresh activities across the avionics portfolio and through life support constructs to sustain and grow the aftermarket.

Required Qualifications

* Bachelor's degree in Engineering, Business, or a related discipline from an accredited university or college (or a High School diploma / GED with at least 19 years of experience in Avionics and/or aerospace systems)

* Minimum of 15 years of experience in Avionics and/or aerospace systems

* This position requires U.S. citizenship status

Desired Qualifications

* Prior experience in avionics services, sustainment, or aftermarket commercial constructs

* Experience leading large operations and organizations, ideally with a global, diverse civil and military customer base.

* Proven ability to work across a matrix including quality, engineering, supply chain, product areas, sales, DT, finance, and contracts.

* Experience supporting customers and being respected for building strong customer and airframer relationships.

* Background in complex commercial deals and contract negotiations and program management in high‑complexity…