Member Team Lead

Position Summary

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance, ensuring member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies, supporting the Open Door Policy, participating in recruiting, hiring, scheduling, promoting coaching and evaluating associates. Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members, processing memberships, upgrades, and credit accounts, encouraging membership renewals, participating in sales and marketing events, completing and maintaining marketing recaps, striving to meet membership goals and promoting the value of Sam’s Club products and services.

Provides and ensures member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self‑service technology, assisting members with transactions utilizing registers or self‑checkout, ensuring club pick up orders are filled. Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts, flatbeds, assisting members with transporting items utilizing cart retrieval equipment, maintaining parking lot cleanliness.

Completes accounting records, file transactions and other required documentation following accounting office procedures, providing funds for proper register operation, creating financial analysis reports, assisting with accounting‑related investigations, preparing daily deposits, overseeing Cash Fund Transfers, investigating overages and shortages. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing multiple sources, monitoring progress, and identifying improvement opportunities.

Demonstrates and supports compliance with company policies, procedures, and standards of ethics and integrity, explaining applications, using Open Door Policy, correcting ethical issues. Leads and participates in teams by sharing resources, determining customer needs, coordinating work assignments, providing advice, feedback and support ensuring timelines and quality. Embraces differences in people, cultures, ideas and experiences, creating a workplace where associates feel seen, supported and connected through a culture of belonging.

Builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Strengthens the team by mentoring others, recognizing contributions. Acts with integrity, holds oneself and others accountable. Serves customers and members by delivering results, making decisions based on reliable information, considering the impact on stakeholders. Strives for excellence through curiosity, learning, calculated risks, courage, resilience and continuous improvement.

At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
  
  For information about PTO, see
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education…