Bilingual Customer Support Specialist Team

Frank Winston Crum Insurance (FWCI) is a leading provider of Workers’ Compensation and General Liability policies. We are licensed in 42 states and offer flexible coverage and payment options for businesses. The firm values doing the right things for the right reasons.

We are hiring a full‑time Bilingual Customer Support Specialist
. In this role, you will provide excellent customer service to policy holders, agents, and other stakeholders.

• Assist insureds, agents and others to foster enriched relationships and provide accurate solutions.
• Reflect on current practices and recommend improvements.
• Document processes, research methodology, diagram workflows and track projects.
• Analyze and recommend changes in processes; track and maintain pre‑ and post‑change documentation.
• Assist with general questions, payments, and inquiries regarding policies and related commissions.
• Order policy audits, track and communicate audit progress.
• Organize and file policy documents and information.
• Issue refunds and commission checks.
• Prepare monthly journal entries by gathering claims details from third‑party administrators and bank statements for management review.
• Assist with reconciliations for GAAP and STAT reporting.
• Process accounts payable and monitor accounts receivable balances.

• Minimum two years of related accounting, administrative, and customer service experience.
• Minimum two years of active use of required technology (Visio, MS Office Suite, Access, data mapping, call‑center software such as ACD, IVR, CTI).
• Bachelor’s degree in accounting, finance, insurance, business, or closely related field; required experience may substitute for degree.
• Detail oriented and capable of multitasking in a dynamic environment.
• Spanish bilingual: ability to speak, understand, and write in Spanish and English.

• Health insurance at no employee cost for base coverage; low cost for family plan.
• Dental and vision insurance.
• Short‑term disability and term life insurance at no cost.
• Long‑term disability and voluntary term life insurance.
• Supplemental insurance such as accidental, critical illness, hospital indemnity, legal services, pet insurance.
• 401(k) retirement plan with 100% match of the first 4% contributed; immediate vesting.
• Flexible spending accounts for medical and dependent care.
• Health savings account funded by employer.
• Paid time off and holiday pay.
• Education benefit program up to IRS maximum allowance.
• PTO cash out.
• Employee referral and client referral bonus programs.
• Disaster relief fund for employees.

Frank Crum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.