Bilingual Debt Collector - Clearwater, FL

Pay: $17–$23 hourly

Location: Clearwater, FL

Schedule: No evenings or weekends

Benefits include a 401(k) plan, BC/BS medical, dental, vision coverage, casual dress code, and uncapped bonus structure that rewards Debt Collectors for generating revenue. Top producers earn large bonus checks.

We are seeking a highly motivated and results‑driven bilingual (Spanish speaking) Debt Collector. The role involves managing and collecting outstanding debts from clients or customers while maintaining professional relationships and achieving collection goals.

• Collect outstanding debts by calling Spanish speaking consumers.
• Initiate contact with Spanish speaking debtors to discuss their outstanding balances, negotiate suitable payment plans, and offer alternative resolutions for repayment.
• Ensure compliance with all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Maintain accurate and up‑to‑date records of all communication and collection activities, including payment arrangements or settlements reached.
• Conduct thorough research on debtors’ financial situations, payment histories, and credit records to better understand their ability to pay and develop appropriate collection strategies.
• Handle debtor inquiries or disputes in a timely and professional manner, working towards satisfactory resolution while protecting the interests of the organization.
• Prepare regular reports on debt collection activities, including outstanding balances, volatility, payment trends, collection performance and recovery rates for management review.
• Review and evaluate existing debt collection processes, adhering to compliance requirements to enhance overall efficiency and effectiveness.
• Collaborate with management to resolve complex debt collection cases.
• Provide exceptional customer service by responding to both English and Spanish speaking debtor inquiries promptly, addressing concerns, and maintaining professionalism and empathy throughout the debt collection process.

• High school diploma or equivalent.
• Fluent in both English and Spanish (speak, read and write).
• Proven experience as a Debt Collector in a third‑party environment with a strong track record in meeting collection targets.
• Solid understanding of debt collection laws, regulations and best practices, including the FDCPA.
• Excellent verbal and written communication skills with the ability to negotiate effectively, handle difficult conversations and maintain professionalism at all times.
• Strong organizational and time‑management skills to handle multiple accounts and prioritize collection activities efficiently.
• Ability to analyze financial information to develop appropriate collection strategies.
• Demonstrated ability to build and maintain professional relationships with debtors while achieving successful debt recovery.
• Proficiency in using debt collection software, MS Office suite and customer relationship management (CRM) tools.
• High level of integrity, discretion and ethical standards while conducting debt collection activities.
• Strong problem‑solving skills, resilience and composure when faced with challenging or confrontational situations.

Join our team as a bilingual Debt Collector and play a crucial role in recovering outstanding debts while maintaining positive customer relationships. This is an opportunity to make a significant impact on our financial success. If you are motivated, skilled in debt collection practices and interested in a dynamic fast‑paced environment, we would love to hear from you.

D & A Services is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information.